Andrés Barboza
Catemaco
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization. Motivated business professional bringing [Number] years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
23
23
years of professional experience
Work History
Cabins Owner
Owner
04.2018 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Extensive experience in comprehensive business management, with specialization in the administration of reservation platforms and a prominent focus on customer service.
- Expert in booking and organizing tours for clients, backed by strong social media skills as part of the marketing strategy.
- Recognized for my ability to work effectively as a team, providing proactive and results-oriented collaboration.
Hostel Manager
Co-Owner
06.2013 - 09.2017
- Improved guest satisfaction by implementing efficient check-in and check-out processes.
- Developed strong relationships with local businesses for cross-promotion and increased revenue.
- Maintained a high level of cleanliness and safety throughout the hostel, resulting in positive reviews from guests.
- Managed staff schedules to ensure smooth operations and sufficient coverage during peak hours.
- Extensive experience in comprehensive business management, with specialization in the administration of reservation platforms and a prominent focus on customer service.
- Expert in booking and organizing tours for clients, backed by strong social media skills as part of the marketing strategy.
- Recognized for my ability to work effectively as a team, providing proactive and results-oriented collaboration.
Patissier Chef
Hotel Tamarindo Diriá
04.2008 - 10.2012
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Streamlined bakery operations for increased efficiency through effective time management and organizational skills.
- Developed seasonal menus with innovative pastry offerings, attracting new clientele and retaining regular customers.
- Maintained strict quality control measures, ensuring consistently high-quality baked goods for patrons.
- Collaborated with culinary team to create unique dessert options for special events and catering orders.
- Mentored junior pastry chefs and bakers in advanced techniques, fostering growth within the team.
- Managed inventory levels effectively, reducing waste and optimizing ingredient usage.
- Adhered to local health department guidelines, maintaining a clean and sanitary workspace at all times.
- Increased production levels by implementing efficient work processes and utilizing appropriate tools and equipment.
- Ensured prompt service during peak hours by delegating tasks effectively among the team members.
Baker
Hotel Meliá Conchal
11.2006 - 11.2007
- Enhanced customer satisfaction by consistently delivering high-quality baked goods and providing exceptional service.
- Assisted head baker in creating unique and innovative recipes, resulting in a diverse and appealing product selection.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently managed inventory levels, reducing waste and ensuring the availability of fresh ingredients at all times.
- Collaborated with team members to streamline production processes, increasing overall efficiency.
- Contributed to the development of seasonal menus, incorporating new flavors and trends into the bakery''s offerings.
- Supported bakery operations by accurately measuring ingredients, mixing doughs, and preparing batters for various products.
- Developed strong time management skills through prioritizing tasks during busy shifts for optimal productivity.
- Provided valuable input during staff meetings, sharing ideas for improving customer experience and workflow efficiency.
- Received positive feedback from customers on numerous occasions due to outstanding service and high-quality baked goods provided.
Machine Operator
Total Pet / Pepsi
06.2005 - 04.2006
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Bakery Clerk
Guima Bakery
08.2001 - 02.2005
- Yes, I started working at 14 years old
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Supported special events by preparing custom orders according to client specifications and time constraints.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
Education
Title of Baker, Pastry Chef - Baker, Pastry Chef
National Learning Institute (INA)
San José. Costa Rica07.2011
Primary Degree - Primary Degree
España School
Heredia, Costa Rica12.1998
Skills
- KPI Management
- Business Management
- Administrative Oversight
- Budget Administration
- Staff Management
- Contract Management
- Client Service
- Staff Hiring
- Team Oversight
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Cabins Owner
Owner
04.2018 - Current
Hostel Manager
Co-Owner
06.2013 - 09.2017
Patissier Chef
Hotel Tamarindo Diriá
04.2008 - 10.2012
Baker
Hotel Meliá Conchal
11.2006 - 11.2007
Machine Operator
Total Pet / Pepsi
06.2005 - 04.2006
Bakery Clerk
Guima Bakery
08.2001 - 02.2005
Title of Baker, Pastry Chef - Baker, Pastry Chef
National Learning Institute (INA)
Primary Degree - Primary Degree
España School
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