Summary
Work History
Education
Skills
Languages
SalesAssociate
Andrés Luna

Andrés Luna

Tijuana, Baja California,BCN

Summary

Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.

Work History

Insurance Claims Processor

Confie Seguros
Tijuana, Baja California
01.2024 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Contact Center Representative

Redial BPO
06.2023 - 12.2023
  • Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
  • Enhanced team productivity through effective collaboration and communication with colleagues.
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Exceeded performance metrics by consistently maintaining high-quality interactions with customers.

Regional Account Manager

Serialle Entrepreneurs
06.2021 - 05.2022
  • Enhanced client satisfaction by proactively addressing concerns and implementing customized solutions.
  • Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
  • Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional products or services.

Customer Service Representative

TELVISTA
09.2020 - 05.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

In Progress - International Business

Universidad Autónoma De Baja California
Tijuana, Baja California, Mexico

High School Diploma -

COBACH
Rosarito, Baja California, Mexico
07.2021

Skills

  • Process Improvement
  • Script Adherence
  • Problem Solving
  • Interpersonal Skills
  • Telephone Etiquette
  • Active Listening
  • Adaptability
  • Performance Metrics
  • Customer Service
  • Problem-Solving Skills
  • Verbal and Written Communication
  • Account Management

Languages

English
Advanced (C1)

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Andrés Luna