Andrés Morales Carmona
Resumen profesional
Customer service professional with experience in sales and administrative support, and a strong command of the English language. Strongly focused on delivering exceptional, high-quality service by going beyond basic assistance—understanding member needs, anticipating concerns, and providing personalized solutions that enhance the overall customer experience. Known for professionalism, clear communication, and attention to detail, with a strong commitment to member satisfaction and brand loyalty.
Datos destacados
9
9
years of professional experience
Experiencia
Auxiliar Call Center Bilingüe
Kapital Bank
Ciudad de México, Cuauhtemoc
04.2023 - 10.2025
- I handled user requests and incidents in both English and Spanish, applying active listening and problem-solving skills while ensuring accuracy, confidentiality, and proper follow-up.
- I developed analytical skills to identify customer needs and direct them toward appropriate solutions.
Agentes de ventas
SKY Entretenimiento
Ciudad de Mexico , Benito Juárez
02.2019 - 01.2023
- I identified client profiles and needs to offer personalized services, applying persuasion, negotiation techniques, and professional customer handling to achieve successful sales.
- I conducted post-sale follow-up, strengthening my communication skills and providing continuous support.
Cajero universal
BBVA
Estado de México , Texcoco
06.2016 - 07.2018
- I handled financial requests and requirements with a focus on quality, efficiency, and professional customer service.
- I resolved incidents and provided user guidance, strengthening my customer service and support skills.
- I managed documentation, data entry, and administrative processes.
Formación
Inglés C1
Bachelor’s Degree - Business Administration
Universidad Pedro de Gante
Enfatiza tus habilidades clave
- Clear and professional communication (English & Spanish)
- Customer and personnel support
- Conflict resolution and incident management
- Ability to work under pressure and adapt quickly
- Empathy, active listening, and patience
- Administrative organization and task management
- Analytical thinking and identification of needs
- Quality service people-oriented
Cronología
Auxiliar Call Center Bilingüe
Kapital Bank
04.2023 - 10.2025
Agentes de ventas
SKY Entretenimiento
02.2019 - 01.2023
Cajero universal
BBVA
06.2016 - 07.2018
Inglés C1
Bachelor’s Degree - Business Administration
Universidad Pedro de Gante