Android and Windows
Edgar Andres Sanchez Valadez
Teacher
Guadalupe, Zacatecas
Summary
Dynamic and results-oriented professional with extensive experience as an Online English Teacher and Call Center Agent. Excelled in student engagement and oral communication, significantly enhancing English language proficiency and customer satisfaction. Skilled in lesson planning and instructional technology, demonstrated through innovative teaching strategies and effective customer interactions, as well as disposition for learn new skills.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Online English Teacher
Independant
07.2021 - Current
- Worked with all ages students on grammar, pronunciation and sentence construction.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Assisted students with goal-setting and provided guidance in developing personalized study plans for long-term success in English language proficiency.
Call Center Agent
Teleperformance
05.2020 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes
XBOX Promotor
Microsoft
09.2017 - 01.2018
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Recommended specific product options to meet customer needs.
- Identified interest in customers by explaining products and services and initiating conversations.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
Education
Bachelor in Languages - Languages
Licenciatura En Lenguas Extranjeras
Universidad Autonoma De Zacatecas 05.2001 -
High School Diploma -
Preparatoria Programa 2
Universidad Autonoma De Zacatecas 05.2001 -
Skills
Student engagement
Lesson planning
Oral communication
Common core standards
Video conferencing
Instructional technology
Feedback provision
Software
Timeline
Online English Teacher
Independant
07.2021 - Current
Call Center Agent
Teleperformance
05.2020 - 01.2021
XBOX Promotor
Microsoft
09.2017 - 01.2018
Bachelor in Languages - Languages
Licenciatura En Lenguas Extranjeras
05.2001 -
High School Diploma -
Preparatoria Programa 2
05.2001 -
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