Anel Itzel Reyes Valdez
Bahía de Banderas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proactive always ready to intervene in conflicts and restore order for smooth gaming. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
Work History
English Interpreter
Human Quality
09.2023 - Current
- Communicated clearly in written English with internal and external customers.
- Interpreted at appropriate language level of students.
- Facilitated and supported participation and social communication.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Developed and maintained glossary of technical terms.
- Assisted foreign language-speaking clients with inquiries.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Attended training programs to improve professional knowledge and interpretation skills.
Host Manager
Casa Teresa Restaurant
12.2022 - 06.2023
Outbound Specialist International Agent
SERTUREX by Vidanta
09.2020 - 12.2022
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Sales Representative
Grand Velas Resorts
08.2019 - 09.2020
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated new leads through networking and attending industry events.
Guest Experience Manager
Imanta Resorts
02.2017 - 08.2019
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Assisted guests with check-ins, account inquiries and any additional services needed.
Education
CBTIS 223 Miguel Hidalgo y costilla
01.2011 - 05.2014
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Secundaria Hermanos Serdán
01.2008 - 05.2011
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Esc. Primaria Francisco Villa T.V.
01.2005 - 05.2008
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Bullock elementary school
01.2000 - 05.2005
Skills
Written and Verbal Communication
undefinedTimeline
English Interpreter
Human Quality
09.2023 - Current
Host Manager
Casa Teresa Restaurant
12.2022 - 06.2023
Outbound Specialist International Agent
SERTUREX by Vidanta
09.2020 - 12.2022
Sales Representative
Grand Velas Resorts
08.2019 - 09.2020
Guest Experience Manager
Imanta Resorts
02.2017 - 08.2019
CBTIS 223 Miguel Hidalgo y costilla
01.2011 - 05.2014
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Secundaria Hermanos Serdán
01.2008 - 05.2011
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Esc. Primaria Francisco Villa T.V.
01.2005 - 05.2008
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Bullock elementary school
01.2000 - 05.2005
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