Anette Cazares Suarez
Technical Support/ Customer Service Agent
HERMOSILLO
Summary
Experienced customer relations through training in conflict resolution and problem solving, reliable, organized, friendly listener and exceptional team player. Excellent information retention skills. Experience with high pressure, fast-paced environments. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Technical Support Representative
Results CX
HERMOSILLO
08.2021 - 01.2023
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple devices for customers and end-users across various time zones.
- Managed high levels of call flow and responded to streaming service technical support needs.
- Used ticketing systems to manage and process support actions and requests.
Customer Service Representative
Teleperformance
HERMOSILLO
11.2019 - 06.2021
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Universidad Tecmilenio
Hermosillo 08.2017 - 06.2020
Skills
Technical issues analysis
Customer service expert
Technical Support
Timeline
Technical Support Representative
Results CX
08.2021 - 01.2023
Customer Service Representative
Teleperformance
11.2019 - 06.2021
High School Diploma -
Universidad Tecmilenio
08.2017 - 06.2020