Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anette Flores

Administrative Specialist
Cancun

Summary

Finance & Administrative Professional with 3+ years of experience in financial operations, contract management, and regulatory compliance. Skilled in account reconciliation, insurance oversight, and vendor coordination, with a proven track record of maintaining accurate records and supporting operational efficiency in corporate and airport settings.

Overview

6
6
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Administrative Specialist

AISG / A&P INTERNATIONAL SERVICES
Cancún
06.2022 - Current
  • Ensured financial record accuracy by conducting detailed account reconciliations and preparing comprehensive financial reports.
  • Oversaw accounts receivable and accounts payable processes, including transaction tracking, invoice processing, and payment management.
  • Managed lease agreements with airport authorities, ensuring compliance with regulatory requirements and alignment with operational objectives.
  • Administered surety bonds and letters of credit to support contractual compliance and secure business agreements.
  • Coordinated and maintained corporate insurance policies, including major medical insurance, general liability coverage, and corporate vehicle insurance.
  • Maintained ongoing communication with airport authorities to follow up on operational requests and ensure smooth coordination.
  • Managed relationships with vendors and service providers to oversee the maintenance and operational efficiency of administrative office facilities.

Team Leadership

Recurso Paralelo Emprendedor S.A. de C.V.
Ciudad De México
09.2020 - 05.2022
  • Supervised a team of 35+ call center agents, ensuring adherence to performance standards, quality metrics, and customer service protocols.
  • Maintained and updated the sales database, including trackable and projected sales figures to support performance analysis.
  • Created data visualizations and performance forecasts, including charts and reports to evaluate team KPIs and identify trends.
  • Resolved escalated customer issues, providing prompt and effective solutions while maintaining service excellence.
  • Provided clear guidance and procedural support to agents, ensuring compliance with company policies and operational workflows.
  • Processed replacements for lost, damaged, or returned merchandise, coordinating with logistics and customer support teams.
  • Monitored and updated customer financial records, including payment tracking and data accuracy for billing and refunds.

Customer Service Representative

Grupo Telvista
Ciudad De México
05.2019 - 03.2020
  • Delivered bilingual customer service (Spanish and English) via phone, ensuring a high-quality support experience and timely issue resolution.
  • Reduced conflict situations with customers by applying strong human behavior and conflict management skills, contributing to customer satisfaction and retention.
  • Maintained and updated a commercial reporting database, ensuring data accuracy to support business decision-making and performance analysis.

Education

Bachelor of Laws - Law

Universidad Iberoamericana Del Desarrollo
Cancun
05.2023 - Current

Skills

  • Bilingual (Spanish–English)

  • Customer Service

  • Database Management

  • Cold Calling

  • Customer Relationship Management (CRM)

  • Problem Solving

  • Billing & Invoicing

  • Data Entry

  • Interpersonal Skills

  • Habilidades para hablar en público

Customer relations

Timeline

Bachelor of Laws - Law

Universidad Iberoamericana Del Desarrollo
05.2023 - Current

Administrative Specialist

AISG / A&P INTERNATIONAL SERVICES
06.2022 - Current

Team Leadership

Recurso Paralelo Emprendedor S.A. de C.V.
09.2020 - 05.2022

Customer Service Representative

Grupo Telvista
05.2019 - 03.2020

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Anette FloresAdministrative Specialist