Microsoft Azure
Angel Aguilar Espínola
.
Merida
Summary
Dynamic professional with a proven track record at Emvia CX, excelling in customer service and conflict resolution. Bilingual in English and Spanish, I leverage strong communication skills and technical expertise in desktop support to enhance customer satisfaction and streamline processes. Committed to fostering positive experiences and driving operational efficiency.
Experienced with diagnosing and resolving hardware and software issues promptly and effectively. Utilizes advanced technical knowledge to ensure seamless operations and minimize downtime. Strong understanding of network configurations and cybersecurity protocols.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Emvia CX
11.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Onboarding Coordinator
Dedicated People
02.2022 - 10.2023
- Oversaw updates to internal documentation related to the onboarding process, keeping information current and accessible for all staff members.
- Supported talent acquisition efforts by ensuring a seamless and positive onboarding experience for all new hires.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
Engineer Technician
Televisa
03.2020 - 01.2022
- Actively participated in quality assurance audits ensuring that company standards met applicable regulations.
- Maintained accurate records of equipment calibration, inspection results, and completed repairs for regulatory compliance purposes.
- Streamlined manufacturing processes by identifying inefficiencies and recommending improvements.
- Optimized production lines by installing new machinery, upgrading existing equipment, or reallocating resources as needed.
- Improved system efficiency by designing and implementing new engineering solutions.
Education
Associate of Engineering - Mechatronic Engineering
Universidad Modelo
Mérida, Yucatán, Mexico 05.2001 -
Skills
Excellent communication and customer service skills
Network troubleshooting expertise
Proficiency in both English and Spanish
Desktop technical support
Software
Windows Desktop
Google Workspace
Microsoft Office
Timeline
Customer Service Representative
Emvia CX
11.2023 - Current
Onboarding Coordinator
Dedicated People
02.2022 - 10.2023
Engineer Technician
Televisa
03.2020 - 01.2022
Associate of Engineering - Mechatronic Engineering
Universidad Modelo
05.2001 -
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