Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Angel Alcazar

Sales Agent
Guadalajara Jalisco

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Friendly Job Title with Number years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in Software with training in Area of expertise services.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative

Teleperformance
Guadalajara Jalisco
09.2018 - 04.2020
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Configured hardware and granted system permissions to new employees.
  • Provided support for network infrastructure and baseline configurations.
  • Responded to inquiries by phone, email and walk-up requests.
  • Optimized system operation and resource utilization to streamline workflows and processes.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Customer Service Representative

Herbalife
Guadalajara Jalisco
02.2014 - 04.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Yes - Civil Engineering

Richmond High
Richmond CA
02.2005 - 09.2009

Skills

Help desk

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Customer Service Representative

Teleperformance
09.2018 - 04.2020

Customer Service Representative

Herbalife
02.2014 - 04.2018

Yes - Civil Engineering

Richmond High
02.2005 - 09.2009

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Angel AlcazarSales Agent