Highly experienced Lead Technical Engineer with a strong background in full-stack software development, specializing in front-end development and leadership. Skilled in building scalable and innovative solutions for supply chain and operations systems. Proven track record of leading engineering teams, contributing to design, architecture, and implementation of complex software applications. Passionate about delivering exceptional customer experiences and driving continuous improvement in engineering processes.
- Software Developer L2 (London, Ontario, Canada):
- Ported ATM code for different hardware and ATM types, focusing on unifying UI/UX, optimizing code, and reducing footprint.
- Technical Lead (San Jose, Costa Rica):
- Took over technical leadership and ownership of a project in Latin America with a customer presence in 6 countries.
- Involved in technical decisions, documentation creation, and client interfacing.
- Field SE (United States):
- Updated software for various customers across different states throughout the country.
- Participated in 1-2 weeks of updating and troubleshooting to get the ATM in service.
- Interacted with customers, understood their needs, and obtained their approval for projects.
- Taught language courses, demonstrating proficiency in English and Spanish.
- Developed curriculum and lesson plans to effectively convey language concepts.
- Provided personalized instruction to students, fostering language acquisition and fluency.
- Provided technical staff management and support to streamline operations and improve efficiency.
- Engaged with customers to understand their needs and provide tailored solutions.
- Supported sales efforts by assisting in customer engagement and providing excellent customer support.
- Worked on the VirtuMedix® app, providing immediate virtual health services to patients.
- Collaborated with practitioners and caregivers to facilitate virtual consultations, reducing wait times in hospitals.
- Ensured the app's cost-effectiveness, resilience, and security, leading to improved patient satisfaction and health outcomes.
- Developed and tested voice-guided navigation systems (English and Spanish) used by Hyundai and KIA vehicles for Latin American and North American markets.
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