Summary
Overview
Work History
Education
Skills
Industry
Willingtotravel
Personal Information
Languages
Totalyearsofexperience
Other Information
Affiliations
Languages
Accomplishments
Websites
References
Timeline
Generic
Angel de Jesus Flores Avila

Angel de Jesus Flores Avila

Ciudad Juárez

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

12
12
years of professional experience

Work History

Agente Call Center

Datamark (FedEx)
Ciudad Juárez
10.2021 - 04.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers through phone conversations.

Molding Machine Operator

Mgs plastics
Ciudad Juárez
08.2020 - 02.2021
  • Inspected product quality prior to packaging and shipment.
  • Assisted in setting up production lines for manufacturing processes.
  • Set up and adjust plastic injection molding machines, molds, robots and auxiliary equipment to ensure quality production.
  • Load raw material into hoppers, measure and mix materials according to specifications.

Molding Machine Operator

Evco Plastics de Mexico
Ciudad Juárez
01.2019 - 07.2020
  • Set up and adjust plastic injection molding machines, molds, robots and auxiliary equipment to ensure quality production.

Wire Harness Assembler

YAZAKI
Ciudad Juárez
01.2017 - 07.2018
  • Operador de harnesses
  • Assemble wires, cables, terminals and connectors according to specifications using hand tools such as crimpers, cutters, strippers and pliers.
  • Label completed assemblies in accordance with customer or industry standards.

Process Associate

Nch promotional services
Ciudad Juárez
01.2017 - 08.2017
  • Developed process documentation, including procedure manuals, user guides and job aids.
  • Assisted in the development of operational policies and procedures to ensure compliance with company standards.
  • Identified potential risks associated with processes and recommended corrective actions.

Security Officer

Plaza coloso
Ciudad Juárez
05.2015 - 07.2016
  • Cuidaba l toda la plaza coloso en frente del smart lopez mateos asia recorridos tomaba las medidas del medidor de agua i luz
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Maintained accurate logs of all security related activities.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.

Boost Customer Service Agent

Conduent BOOST MOBILE
Ciudad Juárez
08.2012 - 02.2014
  • Vendia i areglabamos problemas del servicio telefónica ala compania BOOST MOBILE de estados unidos
  • Troubleshooting was done to the phones and we sold phones and service plans
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Provided product information to customers in a timely manner.
  • Resolved customer complaints quickly and efficiently.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Followed up with customers via phone or email after purchase was made to ensure satisfaction.

Customer Service Representative

Representaciones Teleservicios Latinoamericanos (TELAT) S.A de C.V
Ciudad Juárez
  • Customer service for family and friends for inmate services for example deposit money for their loved ones in jail
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High school diploma -

Arizona high school
Ciudad Juárez, Chih.
07.2008

Skills

  • Effective Customer Service
  • Proficient in Microsoft Office
  • Strong Written Communication
  • Assigning Work
  • Paperwork Processing
  • Data Entry
  • Complaint resolution
  • Inbound and Outbound Calling
  • Call Management
  • Scheduling
  • Training development aptitude
  • Product and service solutions
  • Order Processing
  • Call triaging
  • Process Optimization
  • Credit card payment processing
  • Microsoft Excel
  • High-energy attitude
  • Calm Demeanor
  • Problem Resolution
  • Active Listening
  • Microsoft Outlook
  • Computer Proficiency
  • Refund management

Industry

  • Seguridad y orden público
  • Servicios sociales
  • Tecnología
  • Ventas

Willingtotravel

True

Personal Information

Date of Birth: 06/06/91

Languages

Inglés, Avanzado

Totalyearsofexperience

10

Other Information

12000 to 15000 sueldo base por mes, Muy buen trabajador dispuesto a empezar desde abajo, muy buena y positiva actitud

Affiliations

  • i like to read once in a while and spend all the time i can with my family

Languages

Spanish
First Language
English
Proficient (C2)
C2

Accomplishments

  • i received my high school diploma

References

References available upon request.

Timeline

Agente Call Center

Datamark (FedEx)
10.2021 - 04.2024

Molding Machine Operator

Mgs plastics
08.2020 - 02.2021

Molding Machine Operator

Evco Plastics de Mexico
01.2019 - 07.2020

Wire Harness Assembler

YAZAKI
01.2017 - 07.2018

Process Associate

Nch promotional services
01.2017 - 08.2017

Security Officer

Plaza coloso
05.2015 - 07.2016

Boost Customer Service Agent

Conduent BOOST MOBILE
08.2012 - 02.2014

Customer Service Representative

Representaciones Teleservicios Latinoamericanos (TELAT) S.A de C.V

High school diploma -

Arizona high school

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Angel de Jesus Flores Avila