If it were even remotely possible, I enjoy soccer!
Angel Deleon
Call Center Customer Service & Compliance
Rosarito
Summary
Professional Summary – Angel De Leon
I’m Angel De Leon, a bilingual customer service and technical support specialist with over five years of experience across multiple campaigns and industries. I’ve built my career from the ground up—starting at entry level and mastering every role in my path.
Today, I’m ready to lead. I’m seeking a long-term supervisory or entry-level management position with a company that values ethical treatment, performance feedback, and a healthy, compliant work environment.
My strengths lie in customer interaction, conflict resolution, and team collaboration. I’m known for my reliability, adaptability, and proactive approach to achieving both customer satisfaction and organizational goals. I bring a compliance-first mindset, backed by a Workforce Compliance Rating of 28/30 issued by the the US/MX Compliance Management Agency’s Workforce Reporting Division.
I’ve have spent the past five years strategically implementing a ten-year career plan, and I’m now prepared to manage and elevate your next best-performing team—any campaign, any condition. I believe in results, and I’m confident that within 90 days, I can help your team outperform even your most seasoned staff.
I am pursuing a full-time role with a competitive local salary range of $520K to $640K MXN annually, excluding labor benefits, bonuses, or commissions. My references are ready and eager to speak with you.
I look forward to the opportunity to contribute to your team and grow within your organization.
Overview
6
6
years of professional experience
2
2
Certificates
Work History
Artificial Intelligence Cognitive Developer
Intelligen Corp AI Technologies
07.2025 - Current
- Personal Referral from the Chief Executive Officer of AVI Call Centers, to the Chairman of the Board of Directors for Intelligen Corp AI on my behalf. I was hired the same day to the AGI Applied Sciences Lab where I provide details real life experiences in English and Spanish, with emotional reasoning, challenging the initial responses.
- Conduct thorough data analysis for feature selection and model evaluation, enhancing overall algorithm effectiveness.
- Ensure data security by implementing robust encryption methods and adhering to strict privacy regulations during AI development processes.
- Implement deep learning frameworks to facilitate efficient training of large neural networks for image recognition tasks.
- Utilize natural language processing techniques to create advanced conversational agents, improving user experience.
- Apply reinforcement learning methods to develop intelligent agents capable of autonomous decision-making in complex environments.
Front Line Customer Service Representitive
AMC+ Via Task Us
02.2023 - 07.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Increased efficiency and team productivity by promoting operational best practices.
Certified Professional Collection Specialist
Aargon Agency - AVI Call Centers
02.2020 - 01.2023
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Developed rapport with debtors by demonstrating understanding of their situations while clearly outlining available solutions for resolving debts owed.
- Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes
Education
High School Diploma -
Paradise High School
Paradise High School 05.2001 -
Skills
Time management aptitude
Accomplishments
Recipient of the AVI International Call Center CEO Excellence Program and received a direct personal invitation from the Chairman for the Council of Delegate of the United Nations Security Council for advanced,artificial, synthetic, non biological intelligence and technology. I am currently employed here, and serve as a cognitive training specialist.
I am currently engaged and am the father of one of the most amazing 3 year olds while sleeping.!
Certification
PCA
Interests
Timeline
Artificial Intelligence Cognitive Developer
Intelligen Corp AI Technologies
07.2025 - Current
PCA
05-2025
Front Line Customer Service Representitive
AMC+ Via Task Us
02.2023 - 07.2025
Certified Professional Collection Specialist
Aargon Agency - AVI Call Centers
02.2020 - 01.2023
High School Diploma -
Paradise High School
05.2001 -
Music Production and Engineering
I am an emerging and aspiring singer/songwriter and music producer, having been befriended celebrity EDM DJ/Music Producer DJTrance, who has produced over 4000 remixes for artists including Cher, Rihanna, SIA, Enrique Iglesias and many more. I am currently signed to an Independent Record Label EDM Rekordz, and have released a total of 3 sound recordings distributed by DanMark Music Group. I am currently in production of my very first EP: Angel 2025