ANGEL GUILLERMO FERNANDEZ GAZANO

• Streamlined billing processes to enhance accuracy and efficiency in invoicing operations.
• Managed collections efforts, reducing outstanding receivables through effective communication strategies.
• Educated Customers about procedures for dispute resolution, improving customer satisfaction rates.
• Assisting Customers about Debt consolidation options

• Assisting Customers with their accounts. Credit Card Debt consolidation and taking payments. Assisting Customers in Banking account related matters and educating about statement information.
• Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
• Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.

• Analyzed customer data to identify trends and recommend solutions for common issues.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

Providing billing-related assistance to customers by answering questions about delivery status add-on changes, and other account-related matters.
Had to handle inbound sales calls related to their online or store purchases.
Answer incoming calls with the goal of converting calls to sales. Provide product and purchase information. Educate and assist customers on scheduling service orders and delivery dates-

Working on site and also work from home positions,

/ Health Care Billin Bilingual Customer Care Agent / Health Care Billin, Ttech Guadalajara, Guadalajara, MX
Taking pàyments and providing assistance about appointments • related to the Health Care Industry. Account maintenance and Account Billing related inquiries, all related to the Open Enrollment season. Had to handle inquiries from existing customers related to but not limited to: Educating and assisting customers on Health Care Plans.
Daily tasks : Modifying Auto-ship orders (subscriptions), including requests to cancel or adding products to current orders. Fulfilling needs of existing customers that are at risk of cancelling services or orders. Addressing complaints with the goal of increasing satisfaction and securing renewals or saves. Achieve a monthly retention target.

• April 2020 - Sept 2020 Customer Service Assistant. Music Streaming Servic, Teleperformance, Guadalajara, MX
  Providing billing-related assistance to customers by answering questions about plan upgrades and downgrades, invoice line items, processing fees, add-on changes, and other account-related matters. Had to handle inbound sales calls related to marketing campaigns (e.g. infomercials, internet and social media advertising, print, etc.)
  Answer incoming calls with the goal of converting calls to sales. Provide product and purchase information. Educate and assist customers on company products and also complete a sales order transaction in the CRM .

CENTER, Houston, US Working on site and also work from home positions, taking care of customers from different clients. Technical support and troubleshooting for clients of Best Buy about Mobile phones, Computers and software installations. Also clients from Bank of America with Bank accounts issues, credit card and debt collector .
Contacted customers to return routine and general calls promptly. Account handling, maintenance, collection and liquidation for assigned portfolio Office tasks such as emailing, calling employees, taking calls, translations, setting appointments, etc
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions. Helped seven to nine customers every hour by approaching conversations with positive attitude and solutions while also taking care of simultaneous translation between customers and sales and shipping agents.
Coordinated and tracked materials movements to and from customers as liaison with shipping companies.