Angel Garcia Sanchez

• Manage inbound calls from customers seeking hotel reservations for various travel needs, including leisure, business, and group bookings.
• Utilize sales techniques to upsell premium accommodations, room upgrades, and additional amenities to enhance the customer experience and increase revenue.

verizon wireless customer service campaign

• Handled retention efforts by proactively identifying customer concerns and offering personalized solutions and incentives to retain their business.
• Utilized soft sales techniques to promote additional products and services, such as device upgrades, accessories, and plan enhancements, to enhance the customer experience and drive revenue.
• Assisted customers with bill inquiries, explaining charges, providing billing statements, and resolving billing discrepancies accurately and efficiently.

• Conduct outbound cold calls to professionals, including service-based businesses such as plumbers, electricians, HVAC technicians, and more.
• Promote and sell Housecall Pro CRM software, emphasizing its features and benefits in helping professionals manage appointments, streamline operations, generate invoices,
  

Dedicated and customer-focused professional with extensive experience in handling inbound calls for Avis and Budget car rentals.

• Managed high volumes of inbound calls from customers seeking car rental services, reservations, modifications, and cancellations.
• Demonstrated in-depth knowledge of Avis and Budget's rental policies, vehicle options, pricing structures, and promotional offers to assist callers effectively.
• Efficiently processed reservations, ensuring accuracy of booking details and adherence to company procedures.

• Conducted outbound cold sales calls to residential customers, promoting and selling Comcast Triple Play packages.
• Specialized in promoting and selling home phone services as part of the Triple Play package, highlighting features, benefits, and cost savings to customers.
• Utilized persuasive sales techniques to overcome objections
• address customer concerns, and close sales deals effectively.

Customer Service Representative - Comcast

• SIRIUS XM SATELLITE RADIO SUBSCRIPTIONS CAMPAIGN
• Engage with warm leads to promote and sell Sirius XM Satellite Radio subscriptions, leveraging persuasive sales techniques and product knowledge.
• Build rapport with customers, identify their needs, and recommend tailored subscription packages to enhance their listening experience.