Angel Gaspar
Senior Citrix Engineer
CDMX
Summary
Experienced IT professional with 10 years of diverse roles. Adept at collaborating within teams and thriving in self-managed environments. Continuously seeking opportunities for personal growth and learning. Excited at the prospect of joining an organization that will provide challenges and enable meaningful contributions towards its achievements.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Senior Citrix Systems Engineer
Puresoftware
CDMX
11.2024 - Current
- Company Overview: Oracle Clinical
- Planning and Implementing Citrix Infrastructure, configuring and maintaining Delivery controllers, Storefronts, Director, Studio, Citrix Virtual apps and Desktops.
- Integrate Citrix with Active Directory, DHCP, DNS, and other core systems.
- Applying Patches and Updates to Citrix components, troubleshooting connectivity, application access, and performance issues.
- Netscaler ADC, SSL certificate management, load balancing configuration, firmware management, backup and restore, HA configuration.
- Managing user authentication, group policies, and permissions.
- Oracle Clinical
Citrix Systems Engineer
Takeda Pharmaceutical Company
CDMX
02.2023 - 03.2025
- Citrix Administrator responsible for management, maintenance, and optimization of Takeda's Citrix environments.
- Installation and configuration of XenApp, XenDesktop, and Citrix cloud technologies.
- Implementing updates within the Citrix Environment, as well as patch systems to protect against vulnerabilities.
- Collaboration with networking, storage, and change management teams to ensure proper performance and procedures.
- Provided issue resolution through ServiceNow for users accessing virtual desktops and application.
- Reporting and documentation of system configurations, processes and procedures, for example; Healthcheck, system performance, user access, Netscaler health.
Citrix Ops Engineer
Quad Mexico
CDMX
09.2020 - 02.2023
- Citrix administration; monitoring citrix infrastructure alerts and performance.
- Routine maintenance, applying patches and updates as needed.
- Verified Citrix Licenses and services.
- Managed user profiles through FSLogix profile Container.
- Managing Active directory administrative console permissions.
- Documentation of known issues and solutions in the knowledge base.
System Administrator
CompuCom Insurgentes
CDMX
01.2018 - 06.2019
- Domain admin in charge of onboarding, offboarding, application access, and equipment issuing for users.
- Followed ITIL and Agile methodology to handle issues, problems, requests, and implement changes.
- Local IT support on CDMX site; Imaging computers, Setting up cisco ip phones, networking, structured cabling, and equipment incidents through the site.
- Managing Citrix access for employees, Vmware Horizon, Azure AD, Citrix Workspace, Citrix Studio, Citrix Director.
IT Help Desk LV2
TTECH
CDMX
07.2017 - 02.2018
- Handle tickets escalated from level 1 support.
- CompTIA+ certified, Hardware and Software troubleshooting, Networking.
- Windows and Mac operating system support.
- Deep root analysis
- User and system administration through Active Directory; password resets, GPO, user accounts.
- O365 support, excchange online, Teams, SharePoint, Onedrive.
- VPN Configuration and troubleshooting
- MFA setup and issues.
Help Desk Lv1
TTECH
04.2014 - 07.2017
- Respond to incoming support requests via phone, email, and ticketing system.
- Log, categorize, and work on incidents and service requests.
- Windows and Mac level 1 troubleshooting.
- Password resets through Active directory.
- Use remote desktop tools to help users with o365 issues, printer connectivity, Software or app errors, internet browser issues.
- Document problem solutions and steps taken under ServiceNow.
- Assist in setting up accounts, email, and access rights for new users.
Education
Bachelor of Science - Computer Science
CUDEC
Estado De Mexico 02.2018 - 02.2020
Skills
Windows Server - Advanced
Active Directory - Advanced
Citrix Technologies - Advanced
ITIL - Advanced
undefinedWebsites
Certification
CompTIA A+ (220-1001 & 220-1002)
Timeline
Senior Citrix Systems Engineer
Puresoftware
11.2024 - Current
Citrix Systems Engineer
Takeda Pharmaceutical Company
02.2023 - 03.2025
Citrix Ops Engineer
Quad Mexico
09.2020 - 02.2023
Bachelor of Science - Computer Science
CUDEC
02.2018 - 02.2020
System Administrator
CompuCom Insurgentes
01.2018 - 06.2019
IT Help Desk LV2
TTECH
07.2017 - 02.2018
Help Desk Lv1
TTECH
04.2014 - 07.2017
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