Angel Giovanni Porchini Montiel

A proactive and customer-centric professional with over four years of experience in customer service and product support, with a proven track record of optimizing processes and enhancing the customer experience. A specialist in building lasting client relationships, turning technical support into strategic solutions, and using data analysis to drive results. I am seeking to apply my expertise in key account management, developing product adoption strategies, and expanding client relationships in a Customer Success Manager position. With a solid four-year experience in customer service, particularly in the US market, backed by my background in administration and fluency in two languages, I consider myself a highly qualified professional. My passion for customer relations and satisfaction drives my constant dedication to delivering exceptional service. My goals include furthering my professional growth in the customer service field, developing my leadership skills, and contributing to the company's success through excellence in customer service and process innovation.