Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Angel Jardon Gutierrez

Angel Jardon Gutierrez

Student
Toluca,State of Mexico

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3

Years of professional and personal experience

Work History

Customer Service Representative Agent

TTEC
10.2022 - 01.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Coffee Barista

Café Barista
08.2017 - 08.2018
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Maintained regular and consistent attendance and punctuality.

Mechanic Assistant

Brother's Jardon
03.2015 - 07.2016
  • Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
  • Cleaned and organized work areas, tools and equipment to support productivity.
  • Promoted shop safety by cleaning work areas and removing hazardous materials.
  • Tested vehicles after repairs to verify performance, safety and functionality.
  • Followed detailed instructions of lead mechanic to achieve quality standards.

Education

BBA - Relaciones Económicas Internacionales.

Campus Universitario Siglo XXI
Zinacantepec, Estado De México
06.2024

Skills

  • Operational Efficiency
  • Providing Feedback
  • Calm and Professional Under Pressure
  • Persuasion Techniques
  • Cultural Awareness
  • Financial Statements
  • Comparing Products
  • Systems Evaluation
  • Process Transactions
  • Electronic Information Systems
  • Administrative and Office Support
  • Attention to Detail
  • Online Systems
  • Client Relationships

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a project development through effectively helping with other team mates.

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
French
Beginner (A1)

Timeline

Customer Service Representative Agent

TTEC
10.2022 - 01.2023

Coffee Barista

Café Barista
08.2017 - 08.2018

Mechanic Assistant

Brother's Jardon
03.2015 - 07.2016

BBA - Relaciones Económicas Internacionales.

Campus Universitario Siglo XXI

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