Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Angel Mares

Angel Mares

Dolores Hidalgo

Summary

Detail-oriented and adaptable Virtual Assistant with proven experience supporting office operations through effective coordination, planning, and execution of daily administrative tasks. Skilled in both physical and digital document management, with a strong ability to quickly adapt to new teams, tools, and work environments. Committed to delivering exceptional customer service and responsive support to supervisors by communicating clearly, meeting deadlines, and consistently exceeding expectations. Friendly, professional, and highly communicative, with hands-on experience in various CRMs and a strong aptitude for learning new systems quickly. Known for a keen eye for detail and a thorough, instruction-focused work style.

Overview

6
6
years of professional experience

Work History

Sales Agent - Closer

The Aesthetic Generator
08.2024 - 03.2025
  • Engaged daily with warm leads who had expressed interest through digital advertising campaigns, promoting weight loss solutions such as Semaglutide and Tirzepatide.
  • Conducted outbound calls and virtual follow-ups to qualify prospects, explain program details, overcome objections, and convert interest into scheduled consultations.
  • Delivered virtual consultations to assess client needs, recommend appropriate services, and educate prospects on treatment plans and pricing.
  • Handled deposit collections and payment processing professionally and securely, ensuring a smooth client onboarding experience.
  • Managed calendar scheduling in alignment with client availability and clinic operations, often across multiple accounts and time zones.
  • Adapted to working with various brands and client accounts, quickly aligning with each clinic’s tone, policies, and sales goals.
  • Maintained detailed client records using CRM tools, ensuring timely follow-ups and high-quality communication throughout the sales process.

Virtual Assistant - QA Anylist

BrightDrop
01.2024 - 08.2024
  • Handled high volumes of incoming calls across multiple client accounts, providing front-line virtual reception and administrative support.
  • Followed detailed, account-specific protocols for call handling, including taking accurate messages, routing calls, and escalating urgent matters.
  • Ensured all caller information was recorded thoroughly and delivered promptly to the appropriate contact or department.
  • Managed call transfers, voicemails, and callbacks as directed by client preferences, maintaining a professional and courteous tone at all times.
  • Adapted quickly to the specific needs and expectations of each account, ensuring consistency and quality across all client communications.
  • Maintained confidentiality and professionalism in handling sensitive information and customer inter

Sales Representative

Porch Group, Inc.
09.2023 - 01.2024
  • Handled high-volume inbound calls from customers in the process of moving, primarily assisting those disconnecting utilities like electricity and gas in the Chicago area.


  • Acted as a moving concierge by offering relevant services including internet plans, home warranties, and other relocation-related products based on the customer’s needs.


  • Delivered consultative sales with a focus on problem-solving and value, consistently meeting or exceeding sales goals set by management.


  • Adapted to working across multiple accounts, each with unique services, expectations, and performance metrics.


  • Maintained accurate records of customer interactions, sales, and service arrangements using internal CRM tools.


  • Provided a high standard of customer service while upselling or cross-selling services in a fast-paced, target-driven environment.

Administrative assistant

Joubert Real Estate Advisors
01.2023 - 08.2023
  • Managed daily administrative tasks including monitoring and responding to emails, maintaining the CRM (Follow Up Boss), and organizing client data to support the sales pipeline.
  • Conducted outbound cold calls to property owners to generate listing opportunities, focusing on identifying motivated sellers and setting qualified appointments for the real estate team.
  • Successfully scheduled multiple listing appointments that led to closed deals, contributing to the company’s sales growth and client acquisition goals.
  • Ensured the CRM database remained up to date with lead status, notes, follow-up tasks, and appointment outcomes.
  • Provided behind-the-scenes support to keep operations running smoothly and ensure timely communication between clients and agents.

Customer service agent

TTEC
02.2022 - 02.2023
  • Provided high-quality support to customers across Dish and later Sling TV campaigns through inbound call handling, addressing a wide range of billing, technical, and account-related inquiries.
  • Assisted with basic troubleshooting for service or equipment issues and processed account credits when necessary to resolve customer concerns effectively.
  • Navigated billing disputes and questions with clarity and professionalism, ensuring accurate resolutions and customer satisfaction.
  • Maintained strong product knowledge and followed company protocols to deliver efficient, informed support across multiple campaigns.
  • Recognized as Employee of the Month for eight consecutive months, reflecting consistent excellence in customer service, call quality, and problem resolution.
  • Demonstrated patience, empathy, and professionalism on every call, contributing to positive customer experiences and overall team performance.

Sales Agent

Funerales Zapiain
03.2020 - 02.2021
  • Conducted face-to-face, door-to-door sales in residential communities, offering funeral insurance plans and prepaid funeral packages to individuals and families.
  • Educated potential clients on the importance of funeral coverage and the financial relief it provides during unexpected life events.
  • Built trust and rapport quickly with prospects, addressing concerns and providing clear, compassionate explanations of service benefits and policy options.
  • Consistently worked toward and met monthly sales targets set by supervisors, demonstrating self-motivation and resilience in a high-rejection sales environment.
  • Maintained accurate records of leads, client interactions, and sales outcomes to support follow-ups and internal reporting.

English Teacher

Pierre Faure
02.2019 - 02.2020
  • Taught English to elementary students from grades 1 through 5, delivering engaging lessons aligned with curriculum standards and school objectives.
  • Developed and implemented lesson plans, assignments, and assessments that supported language development in reading, writing, speaking, and listening.
  • Maintained classroom structure and met academic deadlines related to testing, grading, and curriculum benchmarks.
  • Encouraged student participation and created a positive learning environment that helped the majority of students develop foundational English skills and confidence in using the language.
  • Fostered an appreciation for the English language by connecting lessons to students’ daily lives and long-term goals

Education

Highschool Diploma -

Santa Fe South High school
Oklahoma City, OK
01.2018

Skills

  • Active Listening
  • Teamwork
  • Proactivity
  • Teaching
  • Written Communication
  • Punctuality
  • Planning
  • Data Analysis
  • Customer Service
  • Sales
  • Advising
  • Communications

Languages

English
Spanish

Personal Information

Title: F R E E L A N C E R

Timeline

Sales Agent - Closer

The Aesthetic Generator
08.2024 - 03.2025

Virtual Assistant - QA Anylist

BrightDrop
01.2024 - 08.2024

Sales Representative

Porch Group, Inc.
09.2023 - 01.2024

Administrative assistant

Joubert Real Estate Advisors
01.2023 - 08.2023

Customer service agent

TTEC
02.2022 - 02.2023

Sales Agent

Funerales Zapiain
03.2020 - 02.2021

English Teacher

Pierre Faure
02.2019 - 02.2020

Highschool Diploma -

Santa Fe South High school

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Angel Mares