Angel Marquez
south gate
Summary
Skilled Food Processor adept at running and maintaining equipment, labeling and packaging products. Proven history of working efficiently with minimal oversight to complete work according to tight schedules.
Organized and reliable Fish processor offering excellent knowledge of food manufacturing processes and standards. Good communicator with focus on teamwork and high productivity. Assesses products for quality and keeps work areas organized and aligned with safety protocols.
Overview
15
15
years of professional experience
Work History
Fish Food Processor
E&E Foods
06.2024 - 08.2024
- Checked products for grade, color, and size.
- Kept work areas neat, clean, and properly sanitized.
- Removed products from line that did not meet quality standards.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Upheld company standards for sustainability through responsible sourcing of raw materials and minimizing environmental impact in daily operations.
- Assisted in training new employees on established methods for efficient fish processing and safe equipment handling.
- Maintained a clean and sanitary work environment, adhering to strict food safety guidelines.
Tech Support
Nextiva
06.2022 - 03.2024
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Served as a liaison between customers and tech support teams when needed.
- Liaised with IT department to ensure reliable tech support for all facility operations.
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
Saw Operator
Techni-Cast
11.2017 - 10.2021
- Verified dimensions of finished workpieces, using measuring devices
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
- Operated saw to cut along scribed lines
- Tended machines during operation to monitor progress and adjust controls, maintaining optimal speeds and tension.
Tier 2 Senior Active Directory Agent
NTT DATA Services
10.2015 - 10.2017
- Responded to support tickets as soon as possible to improve customer service
- Performed daily maintenance of computer systems to keep network processes fluid
- Identified hardware issues caused by component failures using approved diagnostic tools
- Utilized Opas and Service Now to record incoming and outgoing calls, emails, service requests and faxes
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Human Resource Direct Contact
Hewlett Packard Enterprise
03.2015 - 09.2015
- Handled employee conflicts efficiently while following all company procedures
- Worked with department managers to assess needs
- Notified all employees immediately when policies/procedures were updated or changed
- Assured benefits program was administered properly sustain compliance with employee insurance guidelines.
Account Manager for Credit Card Services
Teletech
01.2010 - 03.2015
- Conducted investigations and in-depth evaluations of customers for creditworthiness and potential risk factors
- Reviewed accounts for signs of fraud and non-payment issues
- Submitted delinquent accounts to collections department or outside resources
- Applied deep understanding of industry best practices and legal requirements to prevent critical incidents
- Compiled data and analyzed latest trends, identifying risks preventatively.
Education
High School Diploma -
Escuela Preparatoria 5
Skills
Data entry documentation
File and data retrieval systems
Hardware diagnostics
Customer support needs assessment
Technical Troubleshooting
LAN/WAN
Call Center Operations
Using hand tools
Temperature maintenance
Safety assessments
Food Safety Compliance
Decision-making capabilities
Physical toughness
Footwork Fundamentals
Speed and Agility
Languages
English
Spanish
Timeline
Fish Food Processor
E&E Foods
06.2024 - 08.2024
Tech Support
Nextiva
06.2022 - 03.2024
Saw Operator
Techni-Cast
11.2017 - 10.2021
Tier 2 Senior Active Directory Agent
NTT DATA Services
10.2015 - 10.2017
Human Resource Direct Contact
Hewlett Packard Enterprise
03.2015 - 09.2015
Account Manager for Credit Card Services
Teletech
01.2010 - 03.2015
High School Diploma -
Escuela Preparatoria 5
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