ANGEL Silva
COUNCIL BLUFFS
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Longhorn Steakhouse. Proven ability to engage guests and resolve complaints, ensuring satisfaction. Experienced in managing social media content and construction projects, demonstrating reliability and a commitment to continuous learning. Fluent in Spanish and English, with a focus on effective communication. Always on the lookout to learn something new and always trying to develop a leadership role wherever he is.
Overview
3
3
years of professional experience
Work History
Server
Longhorn Steakhouse
09.2023 - Current
- Delivered exceptional customer service to enhance guest dining experiences.
- Managed orders efficiently using restaurant management software for accurate tracking.
- Trained new servers on menu items and company procedures to ensure consistent service quality.
- Collaborated with kitchen staff to streamline order fulfillment and minimize wait times.
- Assisted in inventory management by monitoring stock levels and reporting shortages promptly.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business opportunities.
Social Media Intern
Council Bluffs Community Schools
02.2023 - 05.2024
- Developed engaging content for social media platforms to enhance community outreach.
- Assisted in managing social media accounts, ensuring timely responses to inquiries.
- Created visual assets using graphic design software to promote school events.
- Monitored social media trends and competitor activity to inform strategy adjustments.
General Contractor
KC Petersen Construction
01.2023 - 04.2023
- Managed construction schedules and coordinated subcontractors to ensure timely project completion.
- Implemented safety protocols and ensured compliance with local regulations on job sites.
- Developed project estimates and budgets, optimizing resource allocation for cost efficiency.
- Able to life heavy equipment
- Have some experience in drywall from different projects
- Left early due to not having time due to school and internships
Education
No Degree - Journalism
University of Nebraska-Omaha
6001 Dodge St, Omaha, NE 6818205-2026
Associate of Science - Sports Media And Technology
Iowa Western Community College
2700 College Rd, Council Bluffs, IA 5150305-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Fluent spanish
- Advanced english
- Always willing to learn and engaged
- Reliable
- Able to lift heavy objects
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Server
Longhorn Steakhouse
09.2023 - Current
Social Media Intern
Council Bluffs Community Schools
02.2023 - 05.2024
General Contractor
KC Petersen Construction
01.2023 - 04.2023
No Degree - Journalism
University of Nebraska-Omaha
Associate of Science - Sports Media And Technology
Iowa Western Community College
Refrences
references can be provided upon request