Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Angela Jimenez

Guadalajara, Jalisco,JAL

Summary

Professional with +6 years of experience in customer service, international trade, and supply chain management. Skilled in customs compliance, demand forecasting, sales process, supply chain risk analysis. Proven ability to manage end to-end supply chain processes, from warehouse operations and supplier coordination to forecasting and financial reconciliation. Strong background in customer service, order fulfillment, and cross-border logistics, ensuring timely deliveries and compliance with regulatory requirements. Adept at working with OEMs, ODMs, and Freight Forwarders, optimizing processes and improving on-time delivery performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Sales Support

Future Electronics
04.2023 - Current


  • Real-time customer service to provide status updates, address various requirements, follow up on important matters, and send shipping documents.
  • Responsible for auditing and enter the orders into the system, corroborating the Required dates and lead times related.
  • Expediting and upgrading materials in order to comply with the delivery dates.
  • Responsible for the creation and tracking of international shipments (sea, air, and land) in accordance with the specific requirements of the assigned client.
  • Demand analysis and report generation to detect potential supply shortfalls based on customer requirement or demand change.
  • Operational coordination with distribution centers across the United States, Europe, and Asia
  • Liaising with corporate teams and manufacturers to resolve day-to-day operational challenges.
  • Client meetings focused on delivering detailed status updates and ensuring effective follow-up on critical action items.


Business Process Operator

TATA Services Consultancy
02.2020 - 02.2023
  • Provide support to the Morgan Stanley Bank with shares greater than 10 million dollars.
  • Work along with teams from other divisions in Baltimore, New York, London, Asia and Europe.
  • Elaboration of KRI report (Key Risk Indicator)
  • Analyze different scenarios of a business to detect mistakes and propose the best solution.
  • Carry out escalations on the problems detected.
  • Manually process sensitive customer trades.
  • Request borrows and follow up the cover process.

Sales Executive

Global Contact (Santander campaign)
01.2018 - 07.2019
  • Answer more than 80 calls at day, in which I provided product information (credit cards).
  • Carry out the processing of credit cards while maintaining customer attention to close the sale correctly.
  • Being the main link between clients and Bank department management.
  • Establish long-term customer relationships and advise customers on purchases and savings.

Education

Bachelor - International Business

Universidad of Guadalajara

Skills

  • Optimized meeting time with clients and manufacturers, enhancing efficiency and focus during strategic discussions (Future Electronics)
  • Developed analytical reports that enabled early identification of material shortages and contributed to the reduction of critical part risks (Future Electronics)
  • Recovered and strengthened client relationships through consistent and high-quality customer service (Future Electronics)
  • Successfully consolidated shipments across South America, the United States, Europe, and Asia, improving logistics coordination and cost efficiency
  • Gained a comprehensive understanding of supply chain dynamics by working with both small and large-scale clients (Future Electronics)
  • Successfully operated in a multicultural work environment, fostering collaboration and mutual respect (TATA Consultancy Services)
  • Effectively prioritized urgent tasks based on their business impact, ensuring timely and strategic decision-making (TATA Consultancy Services)
  • Captured customer attention and guided them through the purchasing process, resulting in successful sales closures (Global Contact)

Certification

  • Data Privacy – English WBT
  • Digital : SAP ABAP Internal Tables
  • Digital : Design Thinking Methodologies
  • Process : BFSI CBO Compliance & Fraud
  • Information Security Awareness
  • Customer trade compliance
  • Freight Forwarder and Export Creation

Languages

English (C1)
Spanish (native language)

Timeline

Customer Sales Support

Future Electronics
04.2023 - Current

Business Process Operator

TATA Services Consultancy
02.2020 - 02.2023

Sales Executive

Global Contact (Santander campaign)
01.2018 - 07.2019

Bachelor - International Business

Universidad of Guadalajara

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Angela Jimenez