Angela Jimenez
Guadalajara, Jalisco,JAL
Summary
Professional with +6 years of experience in customer service, international trade, and supply chain management. Skilled in customs compliance, demand forecasting, sales process, supply chain risk analysis. Proven ability to manage end to-end supply chain processes, from warehouse operations and supplier coordination to forecasting and financial reconciliation. Strong background in customer service, order fulfillment, and cross-border logistics, ensuring timely deliveries and compliance with regulatory requirements. Adept at working with OEMs, ODMs, and Freight Forwarders, optimizing processes and improving on-time delivery performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Sales Support
Future Electronics
04.2023 - Current
- Real-time customer service to provide status updates, address various requirements, follow up on important matters, and send shipping documents.
- Responsible for auditing and enter the orders into the system, corroborating the Required dates and lead times related.
- Expediting and upgrading materials in order to comply with the delivery dates.
- Responsible for the creation and tracking of international shipments (sea, air, and land) in accordance with the specific requirements of the assigned client.
- Demand analysis and report generation to detect potential supply shortfalls based on customer requirement or demand change.
- Operational coordination with distribution centers across the United States, Europe, and Asia
- Liaising with corporate teams and manufacturers to resolve day-to-day operational challenges.
- Client meetings focused on delivering detailed status updates and ensuring effective follow-up on critical action items.
Business Process Operator
TATA Services Consultancy
02.2020 - 02.2023
- Provide support to the Morgan Stanley Bank with shares greater than 10 million dollars.
- Work along with teams from other divisions in Baltimore, New York, London, Asia and Europe.
- Elaboration of KRI report (Key Risk Indicator)
- Analyze different scenarios of a business to detect mistakes and propose the best solution.
- Carry out escalations on the problems detected.
- Manually process sensitive customer trades.
- Request borrows and follow up the cover process.
Sales Executive
Global Contact (Santander campaign)
01.2018 - 07.2019
- Answer more than 80 calls at day, in which I provided product information (credit cards).
- Carry out the processing of credit cards while maintaining customer attention to close the sale correctly.
- Being the main link between clients and Bank department management.
- Establish long-term customer relationships and advise customers on purchases and savings.
Education
Bachelor - International Business
Universidad of Guadalajara
Skills
- Optimized meeting time with clients and manufacturers, enhancing efficiency and focus during strategic discussions (Future Electronics)
- Developed analytical reports that enabled early identification of material shortages and contributed to the reduction of critical part risks (Future Electronics)
- Recovered and strengthened client relationships through consistent and high-quality customer service (Future Electronics)
- Successfully consolidated shipments across South America, the United States, Europe, and Asia, improving logistics coordination and cost efficiency
- Gained a comprehensive understanding of supply chain dynamics by working with both small and large-scale clients (Future Electronics)
- Successfully operated in a multicultural work environment, fostering collaboration and mutual respect (TATA Consultancy Services)
- Effectively prioritized urgent tasks based on their business impact, ensuring timely and strategic decision-making (TATA Consultancy Services)
- Captured customer attention and guided them through the purchasing process, resulting in successful sales closures (Global Contact)
Certification
- Data Privacy – English WBT
- Digital : SAP ABAP Internal Tables
- Digital : Design Thinking Methodologies
- Process : BFSI CBO Compliance & Fraud
- Information Security Awareness
- Customer trade compliance
- Freight Forwarder and Export Creation
Languages
English (C1)
Spanish (native language)
Timeline
Customer Sales Support
Future Electronics
04.2023 - Current
Business Process Operator
TATA Services Consultancy
02.2020 - 02.2023
Sales Executive
Global Contact (Santander campaign)
01.2018 - 07.2019
Bachelor - International Business
Universidad of Guadalajara