ANGELA ORDOÑEZ

• Person assigned to a Senior Carrier Sales Representative where I assume responsibility for all freight booked by the Representative and all problems, situations and questions that arise therein
• Manage operations by reserving cargo until delivery, billing on both sides.

• Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
• Collaborated with team members to meet and exceed performance goals consistently.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.

Answer inbound calls to provide excellent customer services to drivers, dispatcher´s, and customer side.

Provide accurate information who may requested to assure an on time pick up and delivery

Report any issues to customer and carrier side to keep them informed.

• Customer Service Representative in charge of guiding the client following the correct processes, guidance and knowledge of possible doubts that the client may have regarding their order, items, credits, collection, cancellation and also in order to provide reports on the quality of food the customer received.

• In my 4-year career at Beliveo I went from being an agent to the position of Master Coach.
• Head of team of 20 agents, where I was responsible for their metrics and development within the company.
• Providing leadership development to my fellow coaches.
• In addition to representing the company in WBR's before the client (Comcast)
• Good working under pressure, keeping metrics in top performance to achieve goals
• Built a thriving coaching business by developing a strong online presence, networking, and word-of-mouth referrals.
• Delivered engaging workshops and presentations on various coaching topics to diverse audiences.
• Mentored junior coaches, sharing best practices and insights for effective coaching methods.

• Responsible for providing a positive experience to customers through inbound calls
• This involves knowing the different types of services that Telcel offers and being able to guide customers in selecting the services that best suit their needs.