Summary
Overview
Work History
Education
Skills
Timeline
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Angel Alejandro Guerrero Muñoz

Angel Alejandro Guerrero Muñoz

IT & Interpreter
Monterrey

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Deskside Support Engineer

ATOS Mexico
Monterrey
11.2022 - Current
  • Documented troubleshooting and corrective actions in [Software].
  • Provided graphical user interface-level assistance with server configuration and administration.
  • Troubleshot problems or issues with desktops and laptops.
  • Disconnected and reconnected desktops and peripherals to support office moves.
  • Supported operating system and various tools and applications.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Monitored system performance to identify potential issues.
  • Installed and configured operating systems and applications.

Spanish Interpreter

Language Line Solutions
Monterrey
05.2023 - 09.2023
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
  • Maintained message content, tone, and emotion as closely as possible.
  • Reviewed translated content for cultural sensitivity and use of universal Spanish.
  • Offered translation support for interviews and employment-related processes concerning Spanish speakers.
  • Translated and adapted social messaging, online content and marketing collateral.

Medical Billing Representative

Centris
Monterrey
01.2022 - 12.2022
  • Evaluated patients' financial status and established appropriate payment plans.
  • Performed billing and coding procedures for ambulance, emergency room, impatient, and outpatient services.
  • Managed collections claims for unpaid bills against estates of debtors.
  • Precisely evaluated and verified benefits and eligibility.
  • Confidently and adeptly handled claim denials and/or appeals.
  • Precisely completed appropriate claims paperwork, documentation and system entry.

Armed Security Guard

Iron Tigers
Monterrey
03.2021 - 12.2021
  • Logged vehicles entering and leaving premises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Used search mirror to conduct full vehicle searches on passenger and commercial trucks.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.

Education

High School Diploma -

Preparatoria No.7 UANL
San Nicolas De Los Garza, Nuevo Leon
08.2015 - 08.2017

No Degree - Medicine (Pre-Medicine)

Facultad De Medicina UANL
Monterrey, Nuevo Leon
05.2001 -

Skills

Customer service expert

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Timeline

Spanish Interpreter

Language Line Solutions
05.2023 - 09.2023

Deskside Support Engineer

ATOS Mexico
11.2022 - Current

Medical Billing Representative

Centris
01.2022 - 12.2022

Armed Security Guard

Iron Tigers
03.2021 - 12.2021

High School Diploma -

Preparatoria No.7 UANL
08.2015 - 08.2017

No Degree - Medicine (Pre-Medicine)

Facultad De Medicina UANL
05.2001 -

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Angel Alejandro Guerrero MuñozIT & Interpreter