Angel Alejandro Guerrero Muñoz
IT & Interpreter
Monterrey
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Deskside Support Engineer
ATOS Mexico
Monterrey
11.2022 - Current
- Documented troubleshooting and corrective actions in [Software].
- Provided graphical user interface-level assistance with server configuration and administration.
- Troubleshot problems or issues with desktops and laptops.
- Disconnected and reconnected desktops and peripherals to support office moves.
- Supported operating system and various tools and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
Spanish Interpreter
Language Line Solutions
Monterrey
05.2023 - 09.2023
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Maintained message content, tone, and emotion as closely as possible.
- Reviewed translated content for cultural sensitivity and use of universal Spanish.
- Offered translation support for interviews and employment-related processes concerning Spanish speakers.
- Translated and adapted social messaging, online content and marketing collateral.
Medical Billing Representative
Centris
Monterrey
01.2022 - 12.2022
- Evaluated patients' financial status and established appropriate payment plans.
- Performed billing and coding procedures for ambulance, emergency room, impatient, and outpatient services.
- Managed collections claims for unpaid bills against estates of debtors.
- Precisely evaluated and verified benefits and eligibility.
- Confidently and adeptly handled claim denials and/or appeals.
- Precisely completed appropriate claims paperwork, documentation and system entry.
Armed Security Guard
Iron Tigers
Monterrey
03.2021 - 12.2021
- Logged vehicles entering and leaving premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Used search mirror to conduct full vehicle searches on passenger and commercial trucks.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
Education
High School Diploma -
Preparatoria No.7 UANL
San Nicolas De Los Garza, Nuevo Leon 08.2015 - 08.2017
No Degree - Medicine (Pre-Medicine)
Facultad De Medicina UANL
Monterrey, Nuevo Leon 05.2001 -
Skills
Customer service expert
Technical documents comprehension
Desktop support
Data recovery
Medical billing experience
Collection practices
Excellent Communication
Documentation skills
Simultaneous translations experience
Law enforcement knowledge
Consecutive interpreting expertise
Timeline
Spanish Interpreter
Language Line Solutions
05.2023 - 09.2023
Deskside Support Engineer
ATOS Mexico
11.2022 - Current
Medical Billing Representative
Centris
01.2022 - 12.2022
Armed Security Guard
Iron Tigers
03.2021 - 12.2021
High School Diploma -
Preparatoria No.7 UANL
08.2015 - 08.2017
No Degree - Medicine (Pre-Medicine)
Facultad De Medicina UANL
05.2001 -