Angel Armando Martinez Lopez
San Luis Potosí City
Summary
Pursuing a degree in Industrial Engineering with project experience focused on process improvement. I possess basic knowledge in software such as Minitab, SAP, SolidWorks, and simulation tools, along with strong computer skills and a passion for technology innovation and a commitment to continuous learning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Banquet Waiter
Meseros Para Eventos
07.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Chef Assistant
Paula's Gourmet
05.2021 - 05.2022
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Collaborated with team members to ensure timely delivery of orders, improving overall dining experience for guests.
- Improved kitchen efficiency by proactively identifying areas for process improvement and implementing changes as needed.
Customer Service Sales Representative
Tony Papelerias
02.2019 - 08.2019
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
Customer Service Cashier
Julio Zepeda Jugueterías
07.2018 - 01.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Ingenieria En Sistemas Y Tecnologías Industriales -
Universidad Politecnica De San Luis Potosí
San Luis Potosí City, San Luis Potosí, MexicoHigh School Diploma -
Colegio De Bachilleres Plantel 28
San Luis Potosí City, San Luis Potosí, Mexico06.2018
Skills
- Strong teamwork
- Exceptional customer service
- Adaptive Problem Solving
- Process Improvement
- Lean Manufacturing Processes
- Project Implementation
- Statistical Data Analysis
- Root Cause Analysis
- Inventory Control
- Process Inspections
- SAP Systems
- Patience and composure
- Adaptability
Certification
Cambridge certificate: level FCE/B2
Six Sigma certificate: White belt
MOS certificate: Word
MOS certificate: Excel basic
MOS certificate: Excel expert
MOS certificate: Power Point
Languages
English
Upper intermediate (B2)
Timeline
Banquet Waiter
Meseros Para Eventos
07.2021 - 05.2022
Chef Assistant
Paula's Gourmet
05.2021 - 05.2022
Customer Service Sales Representative
Tony Papelerias
02.2019 - 08.2019
Customer Service Cashier
Julio Zepeda Jugueterías
07.2018 - 01.2019
Ingenieria En Sistemas Y Tecnologías Industriales -
Universidad Politecnica De San Luis Potosí
High School Diploma -
Colegio De Bachilleres Plantel 28
Cambridge certificate: level FCE/B2
Six Sigma certificate: White belt
MOS certificate: Word
MOS certificate: Excel basic
MOS certificate: Excel expert
MOS certificate: Power Point
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