Angela Sofia Estrada
El Paso, Tx
Summary
Skilled Bar Server with experience in high-volume restaurant environments. Possess strong knowledge of mixology, food and wine pairings, and customer service best practices. Have consistently enhanced guest experiences by providing prompt service and addressing issues quickly. Strengths include multitasking, communication skills, and teamwork. Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
Work History
Bar Server
Taft Diaz
El Paso
11.2022 - 06.2025
- Served beverages and food to customers in a high-paced environment.
- Assisted customers with menu selections and answered beverage-related inquiries.
- Trained new staff on bar procedures and customer service standards.
- Performed closing duties such as restocking items, cleaning work areas, cashing out registers and locking doors at end of shift.
- Resolved customer complaints in a timely manner while remaining calm under pressure.
- Greeted customers in a friendly and professional manner.
- Managed intoxicated guests and followed alcohol awareness procedures.
- Participated in weekly inventory counts to ensure adequate levels of stock are maintained at all times.
- Maintained cleanliness of the bar area throughout shift.
- Stayed up-to-date on menu items, specialties, ingredients and preparation methods.
- Maintained an organized workspace by properly storing tools and equipment after use.
- Followed state laws regarding serving alcohol responsibly.
- Provided bar services for numerous public and private events.
- Assisted bartenders with creating unique drink combinations based on guests' preferences.
- Informed guests about specials or new menu items when appropriate.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Presented menus and answered questions regarding items.
Bartender
Corralito Stake House
El Paso
01.2020 - 11.2022
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Upsold customers from shelf to premium brands to help boost sales.
Education
Some College (No Degree) - Architecture
Universidad Autonoma De Ciudad Juarez
Ciudad JuarezLanguages
Spanish
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Bar Server
Taft Diaz
11.2022 - 06.2025
Bartender
Corralito Stake House
01.2020 - 11.2022
Some College (No Degree) - Architecture
Universidad Autonoma De Ciudad Juarez
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