Angel De Jesus Martinez Gonzalez
Coustomer Service
Quintana Roo
Summary
Dynamic professional with a proven track record at The Fives Residences, excelling in business planning and staff management. Demonstrated success in enhancing team productivity and fostering strong client relationships, leading to significant improvements in project completion and customer satisfaction. Skilled in negotiation and event coordination, adept at achieving strategic goals and maximizing operational efficiency.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Experience Coordinator
The Fives Residences
10.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Concierge
Bahia Principe Luxury
09.2023 - 09.2024
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Visitor Services
Xcaret
03.2023 - 08.2023
- Participated in ongoing professional development opportunities to stay current on best practices in resource management, interpretation strategies, and visitor services.
- Streamlined operations, improving the efficiency of daily tasks and visitor services management.
- Participated in staff meetings to discuss best practices, stay updated on current exhibitions, and strategize improvements in visitor services operations.
- Oversaw budget management for the Visitor Services department, optimizing resources while maintaining high-quality services.
Coustomer Service
HP
11.2018 - 01.2023
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Education
Universidad - Lic. Psicológia
Escuela Libre De Psicología De Puebla
Puebla, Puebla, MexicoSkills
Business planning
Timeline
Experience Coordinator
The Fives Residences
10.2024 - Current
Concierge
Bahia Principe Luxury
09.2023 - 09.2024
Visitor Services
Xcaret
03.2023 - 08.2023
Coustomer Service
HP
11.2018 - 01.2023
Universidad - Lic. Psicológia
Escuela Libre De Psicología De Puebla
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