ANGELES DIAZ
Nuevo León
Summary
As a Mechanical Electrical Engineer, I bring a diverse skill set and experience across several domains, including customer service, tech support, product management, product analysis, and user experience. My engineering background equips me with precision and creativity in problem-solving, while my extensive involvement in customer-centric roles has refined my understanding of user needs and desires. I take pride in being a result-based individual, always striving to achieve tangible outcomes and successfully drive projects to completion. My unique blend of technical proficiency and customer-oriented mindset allows me to deliver innovative solutions that consistently exceed expectations, making me a valuable asset in any team or project.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Management Analyst
Vertiv
05.2022 - Current
- Update/manage data, sales accuracy and profitability
- Identified new business requirements through analyzing market data, customer requirements, competitive offerings and overall industry direction.
- Prepared product statements and customization proposals for existing customers or new prospects.
- Prepared product related materials and documentation for sales, marketing and end-users.
CIMS Intern
Vertiv
09.2021 - 04.2022
- Support Custom Thermal and Integrated Modular Solutions lines of Business strategy and Regional Sales organizations
- Interacted with customers by phone, email, or in-person to provide information.
- Cross-functional work with Application Engineering, Customer/Technical support for Product Offering improvement strategies
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Licensing Analyst
Arvato Bertelsmann
01.2018 - 05.2020
- Leadership and operations; Customer Service Oriented; Exceptional verbal and written communication skills; Efficient multitasker
- Help desk and tech support for Visual Studio
- Responsible for monitoring and following up with clients to ensure that a contract was acquired
- Process renewal applications of current licensees.
Customer Support Specialist
Teleperformance
08.2016 - 11.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume prioritizing tasks to keep up with challenging deadlines.
Education
Bachelor of Science - Mechanical Electrical Engineer
Facultad De Ingenieria Mecánica Y Eléctrica
Nuevo Leon, MexicoSkills
- Office 365
- Power BI
- JIRA
- MIRO
- AutoCAD
- Solidworks
- Inventor
- Dialux
Certification
- CSWA License - Solidworks
- CSWP License - Solidworks
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Product Management Analyst
Vertiv
05.2022 - Current
CIMS Intern
Vertiv
09.2021 - 04.2022
Licensing Analyst
Arvato Bertelsmann
01.2018 - 05.2020
Customer Support Specialist
Teleperformance
08.2016 - 11.2017
Bachelor of Science - Mechanical Electrical Engineer
Facultad De Ingenieria Mecánica Y Eléctrica
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