Angeles Mendoza
Nogales
Summary
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Tireless Restaurant Waitress skilled at supplying customers with memorable dining experiences and unforgettable service. Talented provider of fast, friendly order reception and food delivery. Accurately fulfills all special requests and addresses individual customer needs to support optimal dining experiences.
Overview
3
3
years of professional experience
Work History
Restaurant Waitress
Brasa Roja
Nogales
02.2022 - 04.2022
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Completed credit payments via card processing systems.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Sales Floor Associate
JCpenney
Nogales
11.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Alerted customers to upcoming sales events and promotions.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Services
Casa de Empeno el "Tata"
Nogales
02.2019 - 06.2020
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Education
High School Diploma -
Nogales High School
1905 N Apache Blvd05.2022
Skills
- Food and Beverage Service
- Transactions and Cash Handling
- Customer Service and Rapport
- Special Requests and Substitutions
- Dining Room Cleaning and Upkeep
- Warm and Friendly
- Cool Under Pressure
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Restaurant Waitress
Brasa Roja
02.2022 - 04.2022
Sales Floor Associate
JCpenney
11.2021 - 01.2022
Customer Services
Casa de Empeno el "Tata"
02.2019 - 06.2020
High School Diploma -
Nogales High School
Similar Profiles
Marleivy Tatiana HardyMarleivy Tatiana Hardy
Waitress at Brasa RojaWaitress at Brasa Roja
Leticia PachecoLeticia Pacheco
Co-President at BRASA (Brazilian Student Association) SLU ChapterCo-President at BRASA (Brazilian Student Association) SLU Chapter
Isabella AudiIsabella Audi
Freshmen Representative at BRASAFreshmen Representative at BRASA