Angelica Aguilera

Meticulous Executive Housekeeper using 7 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency.

Additional skills include time management, employees follow up, and motivation as well as providing excellent customer service through highly-organized services.

Familiar with Opera, Opera-Cloud, Fossee and On-Q.

• Create schedules, shift reports and other business documentation to coordinate housekeeping needs.
• Work in inventories and place supplies orders (Trough BirchStreet).
• Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
• Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy (Trough HotSos)
• Commanded controls over expenses and inventory for optimal budget tracking.
• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Developed training programs to build employee performance, improve employee engagement and increase employee retention.
• Collaborated with front desk to respond promptly to guest requests and promote positive experience.
• Payroll (Attendance on Demand and Workday).
• Creation of SOPs for Housekeeping procedures.
• Oversee labor (Trough Hotel Efectiveness).