Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Languages
Hi, I’m

Angelica Fernandez

Supervisor Tour Operator
Othon P. Blanco,ROO
Angelica Fernandez

Timeline

Supervisor Tour Operator

Dolphin Discovery Costa Maya
11.2023 - 02.2025

Tour Guide

Dolphin Discovery Costa Maya
10.2022 - 11.2023

Cashier

Dolphin Discovery Costa Maya
03.2022 - 09.2022

University Juarez Autonomy De Tabasco

Bachelor of Science from Languages
08.2018 - 12.2021

Work History

Dolphin Discovery Costa Maya

Supervisor Tour Operator
11.2023 - 02.2025

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Ensure smooth park operation, managing, passengers numbers, guest services, guest complaints incident and overall guest satisfaction.
  • Developed and monitored operational budgets, recorded through analysis in various reports.
  • Maintained detailed client records to facilitate personalized service and anticipate future needs.
  • Collaborated with team members on special projects such as themed tours or promotional events.

Dolphin Discovery Costa Maya

Tour Guide
10.2022 - 11.2023

Job overview

  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.

Dolphin Discovery Costa Maya

Cashier
03.2022 - 09.2022

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Overview

3
years of professional experience
3
years of post-secondary education

Education

University Juarez Autonomy De Tabasco
Tabasco Mexico

Bachelor of Science from Languages
08.2018 - 12.2021

Skills

Team leadership

Customer service

Team development

Conflict resolution

Staff evaluation

Budget planning

Operational planning

Summary

Developed critical operational skills in fast-paced environment, such as team leadership and process optimization. Successfully managed projects and resolved complex issues, ensuring smooth operations and high productivity. Ready to transition into new field by leveraging these transferable skills to achieve impactful results.

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Work-life balanceCompany CultureCareer advancementPersonal development programs

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Advanced (C1)
French
Intermediate (B1)
Angelica FernandezSupervisor Tour Operator