Supervisor Tour Operator
Dolphin Discovery Costa Maya
11.2023 - 02.2025
Hi, I’m
Angelica Fernandez
Supervisor Tour Operator
Othon P. Blanco,ROO
Timeline
Tour Guide
Dolphin Discovery Costa Maya
10.2022 - 11.2023
Cashier
Dolphin Discovery Costa Maya
03.2022 - 09.2022
University Juarez Autonomy De Tabasco
Bachelor of Science from Languages
08.2018 - 12.2021
Work History
Dolphin Discovery Costa Maya
Supervisor Tour Operator
11.2023 - 02.2025
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Ensure smooth park operation, managing, passengers numbers, guest services, guest complaints incident and overall guest satisfaction.
- Developed and monitored operational budgets, recorded through analysis in various reports.
- Maintained detailed client records to facilitate personalized service and anticipate future needs.
- Collaborated with team members on special projects such as themed tours or promotional events.
Dolphin Discovery Costa Maya
Tour Guide
10.2022 - 11.2023
Job overview
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Dolphin Discovery Costa Maya
Cashier
03.2022 - 09.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Overview
3
years of professional experience
3
years of post-secondary education
Education
University Juarez Autonomy De TabascoTabasco Mexico
Bachelor of Science from Languages
08.2018 - 12.2021
Skills
Team leadership
Customer service
Team development
Conflict resolution
Staff evaluation
Budget planning
Operational planning
Summary
Developed critical operational skills in fast-paced environment, such as team leadership and process optimization. Successfully managed projects and resolved complex issues, ensuring smooth operations and high productivity. Ready to transition into new field by leveraging these transferable skills to achieve impactful results.
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCompany CultureCareer advancementPersonal development programsLanguages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Advanced (C1)
French
Intermediate (B1)
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