Hi, I’m
Angelica Landeros
Santiago, Nuevo León,NLE
Summary
Adept at enhancing operational efficiency and customer satisfaction, teamwork and detail-oriented skills to exceed productivity goals and reduce product damage rates significantly. Skilled in shipping, receiving, and customer service, I consistently improved workflows and achieved positive outcomes in high-volume environments.
Overview
6
years of professional experience
Work History
Amazon
Fulfillment Associate
12.2023 - 06.2024
Job overview
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Picked and packed order items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Nushoe
Shipping and Receiving Clerk
07.2022 - 11.2023
Job overview
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
- Sorted and delivered materials to different work areas and staff.
Nushoe
Customer Service Associate
07.2020 - 05.2021
Job overview
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Caleres/Nushoe
Customer Returns Associate
11.2018 - 02.2020
Job overview
- Inspected returned products for damages.
- Maintained a clean and organized workspace, promoting productivity and minimizing errors in processing returns.
- Determined return stock for account credit or non-credit.
- Maintained a thorough understanding of company policies and industry regulations in order to provide accurate guidance and support during the returns process.
- Handled escalated customer concerns professionally, working towards mutually beneficial resolutions when possible.
- Worked closely with shipping department to facilitate prompt product exchanges for customers.
- Enhanced customer satisfaction by promptly processing and resolving return requests.
- Entered return codes and information into computer system.
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Education
Sweetwater Adult SchoolSan Diego
GED
12.2024
Skills
- Teamwork and Collaboration
- Willing to Learn
- Product Packaging
- Customer Service
- Order picking skills
- Friendly and Courteous
- Detail Oriented
- Sorting and Organizing
- Shipping and receiving
- Data Entry
- Payment Processing
- Records Updating
Writing
Enthusiastic Novel writer.
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
Fulfillment Associate
Amazon
12.2023 - 06.2024
Shipping and Receiving Clerk
Nushoe
07.2022 - 11.2023
Customer Service Associate
Nushoe
07.2020 - 05.2021
Customer Returns Associate
Caleres/Nushoe
11.2018 - 02.2020
Sweetwater Adult School
GED
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