Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Angelica Lizarraga

San Quintín, Baja California

Summary

Dynamic Claim Manager at Euclid File Solutions with expertise in investigation techniques and legal compliance. Proven track record in enhancing client relationships and streamlining claims processing. Adept at planning and organization, successfully managing high call volumes while maintaining quality standards. Committed to achieving results and exceeding expectations in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Claim Manager

Euclid File Solutions
02.2025 - 05.2025
  • Determined proper course of action for claims processing.
  • Explained claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
  • Gathered sensitive information to update customer profiles and help with claim process.
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
  • Manage up to 250 out bound calls and scheduled appointments daily to gather information to initiate claims process.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls using call center's CRM database. System used was Close.

Appointment Setter

Paradigm Marketing Group
02.2024 - 04.2024
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Communicated with management to provide feedback on value and productiveness of appointment setting process.
  • Set appointments with potential customers.
  • Made 150 out bound calls and worked on a live board returning emails, texts, and calls.
  • Kept up with daily KPI's to meet companies standards.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls using call center's CRM database. Go High Level, Monday.com, and Slack platforms used.

Real Estate Office Manager

Pacific Realty Sales and Property Management
02.2007 - 11.2023
  • Negotiated and executed contracts on behalf of department.
  • Created reports, presentations and other materials for executive staff.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Built and managed processes for tracking and monitoring department performance.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Organized and updated databases, records and other information resources.
  • Presented purchase offers to sellers for consideration.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Advertised client properties through websites, social media, and real estate guides.
  • Negotiated, facilitated, and managed real estate transactions.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Communicated with clients to understand property needs and preferences.
  • Advised clients on market conditions and property value for informed decision-making.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Reviewed market research data and changed sales plans accordingly.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.

Education

No Degree - Business Administration And Management

South Western College
Chula Vista, Californina

High School Diploma -

Mar Vista High School
Imperial Beach, California

Skills

  • Investigation techniques
  • Legal compliance
  • Planning and organization
  • Call center transactions

Certification

  • Licensed Real Estate Agent 2014-2023





























Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Claim Manager

Euclid File Solutions
02.2025 - 05.2025

Appointment Setter

Paradigm Marketing Group
02.2024 - 04.2024

Real Estate Office Manager

Pacific Realty Sales and Property Management
02.2007 - 11.2023

No Degree - Business Administration And Management

South Western College

High School Diploma -

Mar Vista High School

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Angelica Lizarraga