Summary
Overview
Work History
Education
Skills
Affiliations
Objectives
Timeline
ANGELICA ROMO MORALES

ANGELICA ROMO MORALES

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure. Enthusiastic professional proudly touting multiple awards for exceptional customer service. A team player poised in all types of situations. Pursuing a new opportunity as a Customer Service Lead.

Overview

11
11
years of professional experience

Work History

Customer Service

FirstSource Solutions de Mexico
08.2023 - Current
  • Customer Service, take payments.
  • Provided fast, friendly and accurate customer service to create positive experience.
  • Improved customer service by projecting friendly and knowledgeable attitude.

Customer Service

TechMahindra de México S de RL de CV
04.2022 - 08.2023
  • Customer Service, sales, tech support, assist customer on their Service.
  • Provided fast, friendly and accurate customer service to create positive shopping experience.
  • Provided friendly, helpful customer service to over 80 customers daily.
  • Upheld high standards for customer service and led by example.
  • Utilized customer service skills to provide exceptional service for repeat clientele.

Customer Service

Concentrix de México
08.2021 - 03.2022
  • Inbound calls to assist drivers with the electric cars
  • Walked them how to use the stations, provided credits and resolved all the issues with their accounts.
  • Provided exceptional customer service to drivers answering questions and addressing concerns.
  • Responded to customer service inquiries, by telephone.

Collections Agent

Auxem Auxiliar Administrativo Empresarial S.A. de C.V.
07.2020 - 08.2021
  • Calls to collect the negative balance from members that use the platform.
  • Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.

Customer Service

Cygnus Ingeria, S.C.
03.2019 - 06.2020
  • Inbound and outbound calls, chat to assist customer, drivers and merchants of restaurants.
  • Provided exceptional customer service to customers and restaurants answering questions and addressing concerns.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Collaborated with cross-functional teams for smooth running of customer service operations.
  • Exhibited excellent communications and customer service relations skills.

Collections Agent

Grupo Servicios y Soporte S de R.L. de C.V.
06.2018 - 03.2019
  • Inbound calls to collect the negative balance.
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.

Customer Service Agent

Hispanic Teleservices de Guadalajara S.A. de C.V.
10.2017 - 05.2018
  • Inbound calls to assist customer with their orders and take credit card payments.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.

Administrative Manager

Dhach Impresiones
09.2015 - 09.2017
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
  • Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.

Front Desk Receptionist

El Cozumeleño Hotel
06.2015 - 08.2015
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.

Cashier Team Lead

Impresion Solution
08.2014 - 06.2015
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Collaborated with management to develop strategies for improving the overall shopping experience.

Front Desk Assistant/Designer's Assistant/Cashier Assistant

Impresiones Zavala
10.2013 - 06.2014
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel services.
  • Streamlined check-in and check-out processes for improved efficiency and customer experience.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.

Front Desk Supervisor

Hotel Prim
01.2013 - 10.2013
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
  • Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
  • Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.

Education

GED Diploma -

Fremont School

Skills

  • Positive Attitude
  • Complaint Handling
  • Empathy Display
  • Process Improvement
  • Attention to Detail
  • Multitasking Abilities
  • Problem Solving
  • Team Collaboration
  • Call Center Experience
  • Technical Support
  • Order Processing
  • Regulatory Compliance

Affiliations

  • Voluntaree, paint, go to fieltrips

Objectives

To become a successful professional and to work in an innovative and competitive world, and gain knowledge which would help to explore my goals.

Timeline

Customer Service - FirstSource Solutions de Mexico
08.2023 - Current
Customer Service - TechMahindra de México S de RL de CV
04.2022 - 08.2023
Customer Service - Concentrix de México
08.2021 - 03.2022
Collections Agent - Auxem Auxiliar Administrativo Empresarial S.A. de C.V.
07.2020 - 08.2021
Customer Service - Cygnus Ingeria, S.C.
03.2019 - 06.2020
Collections Agent - Grupo Servicios y Soporte S de R.L. de C.V.
06.2018 - 03.2019
Customer Service Agent - Hispanic Teleservices de Guadalajara S.A. de C.V.
10.2017 - 05.2018
Administrative Manager - Dhach Impresiones
09.2015 - 09.2017
Front Desk Receptionist - El Cozumeleño Hotel
06.2015 - 08.2015
Cashier Team Lead - Impresion Solution
08.2014 - 06.2015
Front Desk Assistant/Designer's Assistant/Cashier Assistant - Impresiones Zavala
10.2013 - 06.2014
Front Desk Supervisor - Hotel Prim
01.2013 - 10.2013
Fremont School - GED Diploma,
ANGELICA ROMO MORALES