Angel Ivan Canales Medina
Customer Service
Cdmx
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Customer Care Professional
American Express, AMEX
05.2023 - 02.2024
- Implemented and developed customer service training processes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent support to customers, troubleshooting technical issues and guiding them through resolution steps.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Amazon
08.2022 - 04.2023
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Escuela Nacional Preparatoria N° 9
05.2001 -
Skills
Project Management
Relationship Building
Billing Adjustments and Refunds
Calm and Professional Under Pressure
Effective Communication
Customer service excellence
Call center experience
Analytical Skills
Time Management
Computer Skills
Conflict Mediation
Teamwork and Collaboration
Translation and Interpretation Services
Self Motivation
Timeline
Customer Care Professional
American Express, AMEX
05.2023 - 02.2024
Customer Service Representative
Amazon
08.2022 - 04.2023
High School Diploma -
Escuela Nacional Preparatoria N° 9
05.2001 -