Angel Josua Hurtado Gutierrez
Summary
Professional with experience in customer service and prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional customer experiences regardless of circumstances. Passionate about cabin crew and Aviation. Skilled in conflict resolution, problem solving, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and consumers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Yañez Tacos
Visalia, California
10.2021 - 05.2022
- Welcomed customers and promptly helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from consumers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Learned duties for various positions and provided backup at key times.
- Managed Customer calls to place a meal order while receiving meal orders in physical, giving out meal orders and making the order.
Online Seller
Ego Baby
San Juan de los Lagos, Jalisco
07.2022 - Current
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Stayed current on industry trends and consumer preferences to curate a relevant and appealing product selection.
- Optimized product listings with keyword-rich titles and descriptions, improving search visibility and easy understanding for clients.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products minimizing customer anxiety levels.
- Handled customer issues professionally and courteously, resolving disputes fairly to protect both the business''s reputation and the buyer''s satisfaction.
- Increased customer satisfaction by providing personalized product recommendations and prompt responses.
- Utilized social media platforms for marketing purposes, showcasing new products and engaging with potential customers to drive interest in the online store.
- Personally separates customers merchandise and packages all merchandise according to shipping standards
Manager
Creambase
Tulare, California
10.2021 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility safety, and performance.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Flight Attendant
ITAC
Guadalajara, Jalisco, Mexico03-2024
High School Diploma -
Tulare Western High School
Tulare, California06-2021
Skills
- Attention to detail
- Work ethic and integrity
- Food and beverage service
- Patience and empathy
- Time management
- Team collaboration
- Customer service excellence
- Leadership qualities
- Cultural awareness
- Problem-solving
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Certification
- Mexico Ditching Practice Certificate
- Mexico Certificate of Aeromedical Training
Additional Information
- Studied in the United States of America: Primary School till High School
- Attended one year of community college in the United States
- As a Hobby I volunteer for the Mexico "Cruz Roja" which is otherwise known as the Red Cross
Timeline
Online Seller
Ego Baby
07.2022 - Current
Cashier
Yañez Tacos
10.2021 - 05.2022
Manager
Creambase
10.2021 - 05.2022
Flight Attendant
ITAC
High School Diploma -
Tulare Western High School