Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
ANGELLO ISRAEL

ANGELLO ISRAEL

Project Manager
Monterrey,Nuevo Leon

Summary

Resourceful Project Manager with 3 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.

Overview

7
7
years of professional experience

Work History

INFOSYS Project Manager

03.2022 - 05.2024
  • Manage customer expectations and communicate with executives on the Client and customer side
  • Provide timely initial response, incremental updates and resolution based on escalation SLOs
  • Create reports on cases and escalations and deliver insights to end customer and internal stakeholders
  • Identify and build strong relationships with external teams (Sales
  • Legal, Engr, Finance, Deal Strategy Support, OMPF.) and work cross- site, Network, servers, API teams, etc
  • Salesforce, Google Platform Support, GKE, Looker

Service Level Coordinator

ITDMX, British American Tobacco
05.2021 - 03.2022
  • Guarantee the proper follow up of the tickets based on ITIL with the different support teams as Server, Network, Apps, etc., coordinate the teams from the opening till the ticket closing on the migration from physical to on cloud servers.

Field Services Engineer

HCL, Rockwell Automation
11.2017 - 10.2020

Support team leader

  • Of 6 techs tracking Network issues, Server issues, gathering information to solve Network and Server issues and solving
  • Hardware and Software issues, create, modify, and move objects on
  • Active Directory, helping to solve printer issues as access issues
  • Supporting the customer to properly verify the IT assets and proceed to create the purchase order of the devices
  • Functional Experience and tools: ITIL, Active Directory, ITSM, CMDB, computer diagnostic and repair, O365, OS Windows and Linux
  • Hiren’s boot, Putty, Service Now, Citrix and SAP.

Education

Lic. Seguridad - Tecnologías de

Facultad de Ciencias Fisico Matematicas
2016

información -

Skills

  • Leadership, honesty, adaptability
  • Ability to solve problems, teamwork
  • Fluent in English and Spanish
  • Microsoft Active Directory
  • Staff Management
  • Technical Support

Certification

  • PMP - Project Management Professional (in progress)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CultureCareer advancementTeam Building / Company Retreats

Timeline

INFOSYS Project Manager -
03.2022 - 05.2024
Service Level Coordinator - ITDMX, British American Tobacco
05.2021 - 03.2022
Field Services Engineer - HCL, Rockwell Automation
11.2017 - 10.2020
Support team leader -
Facultad de Ciencias Fisico Matematicas - Lic. Seguridad, Tecnologías de
- información,

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ANGELLO ISRAELProject Manager