Summary
Overview
Work History
Education
Skills
Profile
Maintenance Coordinator Tasks
Programs Apps Platforms
Professional Highlights
Personal Information
Accomplishments
Timeline
AdministrativeAssistant
ANGELLY SUAREZ

ANGELLY SUAREZ

Maintenance Coordinator
Puerto Vallarta

Summary

Self-motivated Maintenance Coordinator with outstanding experience in actively maintaining facilities and grounds. Successful in promptly responding to maintenance needs and completing quality repair work. Over the years I have been able to learn how to handle and deal with special and difficult clients and situations, I have found that my strong communication skills have made a huge impact and difference when resolving and preventing difficult situations.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Maintenance Coordinator

Anequim MX
12.2022 - 03.2024
  • I currently serve as a Maintenance Coordinator at Anequim MX, where I oversee and coordinate maintenance activities to ensure the smooth operation of the facility
  • Utilize my effective team leadership and problem-solving skills to anticipate and prevent issues and collaborate with team members to provide excellent service
  • Excel at communication and invoice verification, ensuring accuracy and efficiency in all tasks
  • Committed to continuous improvement and always seeking ways to enhance efficiency and effectiveness
  • I utilize strong leadership skills and decision-making abilities to effectively handle customer inquiries and provide solutions.
  • Reduced maintenance costs through thorough analysis of repair needs and prioritization of tasks.
  • Organized ongoing maintenance schedules to boost system performance.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
  • Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
  • Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
  • Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
  • Promoted a culture of teamwork and collaboration within the maintenance department, leading to increased employee morale and overall job satisfaction.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Gained strong leadership skills by managing projects from start to finish.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Excellent communication skills, both verbal and written.

Customer Representative

IRES
01.2022 - 12.2022
  • Served as a Customer Representative at IRES, where I honed my skills in communication, problem-solving, and collaboration
  • Worked closely with clients to address their needs and resolve any issues that arose
  • Collaborated with team members to provide excellent customer service and ensure customer satisfaction.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Real Estate Assistant

Zamilpa Realtors
01.2017 - 12.2018
  • Worked with senior management to initiate new projects and assist in various processes.
  • Filed paperwork and organized computer-based information.
  • Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Screened personal and business calls and directed to appropriate party.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Created and managed office systems to efficiently deal with documentation.
  • Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
  • Updated and maintained confidential databases and records.
  • Strengthened client relationships through timely follow-ups and proactive problem solving.
  • Boosted workplace morale by fostering a supportive environment that encouraged collaboration among team members.
  • Contributed to successful project execution by assisting with planning, implementation, and monitoring progress.
  • Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
  • Displayed absolute discretion at handling confidential information.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Expedited contract negotiations by acting as a liaison between agents, clients, attorneys, and other parties involved in the transaction.
  • Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
  • Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
  • Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
  • Collaborated closely with photographers to showcase properties effectively through high-quality images for online listings.
  • Provided top-notch customer service to clients during property viewings while highlighting key features of homes or commercial spaces.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Kept agents informed of potential new leads by monitoring MLS updates regularly to identify new opportunities within the local market.
  • Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
  • Played a pivotal role in successful closings by meticulously coordinating all necessary tasks with relevant parties involved, from contract signing to final walk throughs.
  • Assisted clients in home staging and overall preparation for real estate sales process
  • Negotiated offers between buyers and sellers to support mutually-beneficial contracts.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Lord Beaver Brook High School

Skills

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Profile

Maintenance Coordinator, English/ Spanish, 29 years old, I like to outgrow myself in every aspect of life.

Maintenance Coordinator Tasks

  • Assignment of work orders, and follow-up.
  • Invoice approval review process/verification of work completion, prices, pictures, and notes.
  • Ensure tenants are appropriately billed for maintenance issues.
  • Turn work request/ follow up/ negotiation of price with vendor and owner/ scope of work review
  • Approval of work order estimates
  • Assists the property management team with client satisfaction and retention by promoting resident relations through ongoing follow-through and communication in all aspects of the property management cycle.
  • Maintain resident communication and owners, answering inquiries about maintenance request status, approval of estimates, and general recommendations.
  • Answering calls and emails and updating the platform/CRM app the company uses
  • Troubleshoots maintenance requests, referring to internal FAQs to isolate and identify the problem and attempt to correct it over the telephone.
  • Maintain tracking system in property management software for all maintenance requests, ensuring routine work orders are completed within company guidelines, documenting the work order record as it progresses.
  • Onboarding vendors/ reaching out, getting their documentation verified, making sure to have all requirements, and the onboarding process to add them on the platforms the company uses.

Programs Apps Platforms

  • Property Meld
  • Property Ware
  • Slack
  • Ring Central
  • Tenant Turner
  • Bria
  • Teamwork.com
  • Sugar CRM
  • Appfolio
  • Kumospace
  • Elevate UC

Professional Highlights

I've had the pleasure of working in Client service for over 10 years, this has given me more and more experience in how to handle all kinds of clients, how to resolve issues, foresee, and help prevent them. Good communication with team members and clients is one of my top tools to work efficiently, create trust with the client/team members, and problem-solve and prevent issues. I stand by my work ethic at all times to help the company and clients in looking for their best interest. I'm always looking for ways to help the client and company be more efficient.

Personal Information

Nationality: Mexican

Accomplishments

  • Achieved 5 star reviews for my communication stills, coordination of the maintenance team making sure all items got completed with accuracy and efficiency.

Timeline

Maintenance Coordinator

Anequim MX
12.2022 - 03.2024

Customer Representative

IRES
01.2022 - 12.2022

Real Estate Assistant

Zamilpa Realtors
01.2017 - 12.2018

Lord Beaver Brook High School

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ANGELLY SUAREZMaintenance Coordinator