Hi, I’m
Angel Muñoz
Billing Specialist/Customer Service Representative
Xalapa,Veracruz
Summary
Accomplished Billing Specialist with a proven track record at TTEC for enhancing customer satisfaction and resolving billing discrepancies. Expert in billing systems and adept at maintaining professionalism under pressure, demonstrated through improved client relationships and loyalty. Skilled in records organization and advanced MD billing, showcasing a blend of technical proficiency and empathetic customer service.
Overview
3
years of professional experience
2
Languages
Work History
TTEC
Billing Specialist
01.2023 - Current
Job overview
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Enhanced customer satisfaction with timely and accurate invoice generation.
Alorica
Customer Service Representative
01.2022 - 01.2023
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Waco High SchoolWaco, TX (2020 North 42nd Street)
from General Studies
05.2018
Greater Waco Advanced Manufacturing Academy Waco, TX (2401 JJ Flewellen Road)
from Manufacturing Engineering
05.2018
Skills
Records organization and review
Timeline
Billing Specialist
TTEC
01.2023 - Current
Customer Service Representative
Alorica
01.2022 - 01.2023
Waco High School
from General Studies
Greater Waco Advanced Manufacturing Academy
from Manufacturing Engineering
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