Angel Ricardo Elvira Torres
Síntesis profesional
I am an Information Technology and Systems Engineering student with experience in customer service, ticket tracking, and troubleshooting. I am able to communicate effectively in Spanish and English (TOEFL B2 level), provide customer support, and work in dynamic, service-oriented environments. I am known for my reliability, empathy, teamwork, and focus on customer satisfaction.
Información general
1
1
year of professional experience
26
26
years of post-secondary education
1
1
Certification
Experiencia laboral
Electronics Department Assistant
Nueva Wal-Mart de Mexico
Escobedo, Nuevo Leon
2025.09 - Current
- Providing customer service and advice on technology products.
- Resolving questions and issues related to products and services.
- Tracking customer orders and requests.
- Assisting in identifying customer needs and making product recommendations.
- Meeting service and customer satisfaction goals.
- Collaborating with different departments to resolve issues.
Estudios
Certificate - Bilingual High School Program in English
Preparatoria N°1 Apodaca
Apodaca NL 2022.08 - 2024.07
Information Technology and Systems Engineering
Universidad del Valle de Mexico
Online 2001.05 - 2025.01
Competencias
- Customer service
- Problem-solving
- Effective communication
- Case tracking
- Teamwork
- Adaptability
- Time management
- Working under pressure
Languages
español
First language
inglés
Upper intermediate
B2
Certificación
- Cisco Networking Academy Certificate in Computer Architecture
Cronología
Electronics Department Assistant
Nueva Wal-Mart de Mexico
2025.09 - Current
Certificate - Bilingual High School Program in English
Preparatoria N°1 Apodaca
2022.08 - 2024.07
Information Technology and Systems Engineering
Universidad del Valle de Mexico
2001.05 - 2025.01