Angel Salvador CORTÉS OLIVA
Cancún, Quintana Roo
Summary
Proven track record in enhancing customer satisfaction and transportation efficiency, notably with Club Med Americas. Expert in customer assistance and adept at adapting to change, I bring a blend of excellent communication skills and attention to detail, ensuring top-notch service and operational improvements in high-pressure environments.
Overview
36
36
years of professional experience
Work History
Airport Representative
TUI Mexicana, S.A. De C.V.
2024.02 - 2024.09
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Monitored gate activities closely to identify potential problems or delays that could impact flight schedules.
- Assisted passengers with special needs, ensuring a comfortable travel experience for all customers.
- Assisted families traveling with young children or elderly relatives by providing additional support during check-in process.
- Provided personalized welcome service upon flight arrival to destination.
Concierge at Exclusive Collection
Club Med Québec-Charlevoix
2022.12 - 2023.10
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Transportation Manager
Club Med Americas
1988.05 - 2022.06
- Arrangements for hotel guests with transfers included. Customer relations. Assistance with different needs.
- Enhanced transportation efficiency by optimizing planning and scheduling.
- Designed customized solutions for clients of different receptions, tailoring services according to specific requirements.
- Evacuation expert before arrival of tropical storms.
Education
High School Diploma -
Escuela Nacional Preparatoria Pedro De Alba
Ciudad De México, México07.1979
Skills
- Excellent communication and customers' skills
- Ability to work under pressure
- Attention to detail
- Adaptability to Change
- Passenger Assistance
- Always willing to learn
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Advanced (C1)
Date of birth
08 / April / 1961
Timeline
Airport Representative
TUI Mexicana, S.A. De C.V.
2024.02 - 2024.09
Concierge at Exclusive Collection
Club Med Québec-Charlevoix
2022.12 - 2023.10
Transportation Manager
Club Med Americas
1988.05 - 2022.06
High School Diploma -
Escuela Nacional Preparatoria Pedro De Alba
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