Angélica Fernández López
Quintana Roo
Summary
Dynamic Cruise Operations Supervisor with a proven track record at Dolphin Discovery Tours R`Us, excelling in operations management and cross-cultural communication. Achieved significant improvements in guest satisfaction and operational efficiency. Expert in budget management and team leadership, adept at fostering collaboration and resolving issues to enhance organizational performance.
Overview
3
3
years of professional experience
Work History
Cruise Operations Supervisor
Dolphin discovery Tours R`Us
Costa Maya, Mahahual, Quintana Roo
03.2022 - 02.2025
- Ensures smooth park operations, managing timing, passenger numbers, guest services, complaints, incidents, and overall guest satisfaction.
- Manage email communication, ensuring prompt responses to maintain relationships, resolve issues, and handle urgent requests.
- Developed and monitored operational budgets, recorded through analysis in various reports.
- Collaborated with managers to resolve issues and optimize time schedules across all cruise lines.
- Responsible for the preparation of reports and analysis of weekly, monthly, and quarterly budgets.
- Analyzed and provided allotments related to schedules, ships in port, and operational efficiency, ensuring smooth operations.
- Trained, mentored and motivated employees to maximize team productivity.
- Calculated and processed end-of-month bonuses and adjustments with high accuracy.
- Provided support to other departments as needed to meet organizational operations.
Education
Bachelor of Science - Languages
Juárez Autonomous University of Tabasco
Tabasco Mexico01-2022
Skills
- Incident reporting
- Cross-cultural communication
- Task delegation
- Operations management
- Operational planning
- Multilingual communication
- Health and safety
- Teamwork and collaboration
- Problem-solving aptitude
- Budget management
- Organizational skills
Accomplishments
- Awarded Employee of the Year
- Received Committed and Persistent Employee
Languages
Spanish
First Language
English
Advanced (C1)
C1
Italian
Upper Intermediate (B2)
B2
French
Intermediate (B1)
B1
Environmental Initiatives
- Led a reforestation initiative in collaboration with high school students, aimed at enhancing local environmental sustainability.
Timeline
Cruise Operations Supervisor
Dolphin discovery Tours R`Us
03.2022 - 02.2025
Bachelor of Science - Languages
Juárez Autonomous University of Tabasco