Andrea Linares Linares
Sales Coordinator And Junior Data Scientist
Puebla
Summary
Detail-oriented Sales Coordinator with experience in streamlining sales processes and supporting team productivity. Skilled in customer relations, business management, and mentoring, driving improved efficiency and revenue growth.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Bilingual Customer Service Representative
Iterum Connection Center SA De CV
09.2025 - Current
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
Certified Dog Trainer
Sleuth Hound
11.2022 - Current
- Founded and manage an independent dog training business specializing in obedience, behavior modification, and owner education
- Design and deliver customized training programs tailored to individual dog temperament and client goals
- Built and maintain a growing client base through referrals, social media, and local marketing strategies
- Conduct one-on-one sessions and group classes, improving canine behavior and owner handling skills
- Assess behavioral issues such as reactivity, aggression, and anxiety, implementing effective training solutions
- Provide ongoing client support and education to ensure long-term success beyond training sessions
- Manage all business operations including scheduling, client communication, pricing, and financial tracking
- Develop brand identity and online presence to increase visibility and customer engagement
- Maintain high standards of animal welfare, safety, and ethical training practices
- Adapt training techniques using positive reinforcement and evidence-based methods
Sales Coordinator
Serendipity Travel Experiences
08.2023 - 07.2025
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Education
Junior Data Scientist - Data Science
Tripleten
Mexico City, Mexico 05.2001 -
High School Diploma -
Centro Escolar 'Niños Heroes De Chapultepec'
Puebla City, Puebla, Mexico 05.2001 -
Skills
Active listening
Product knowledge
Customer support
Sales
Business management
Customer relations
Labor relations
Budget administration
Timeline
Bilingual Customer Service Representative
Iterum Connection Center SA De CV
09.2025 - Current
Sales Coordinator
Serendipity Travel Experiences
08.2023 - 07.2025
Certified Dog Trainer
Sleuth Hound
11.2022 - Current
Junior Data Scientist - Data Science
Tripleten
05.2001 -
High School Diploma -
Centro Escolar 'Niños Heroes De Chapultepec'
05.2001 -