Ankit Singh
IT Analyst
Ranchi, Jharkhand
Summary
Rational IT Analyst with 6.5 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
IT Analyst
Tata Consultancy Services
Guadalajara, Mexico
03.2022 - Current
- Currently working in CITI bank project as L2 support at client site for US region.
- Support 1600+ microservice in Pivotal cloud portal along with openshift console.
- Technical support for CITI frontend MBOL and CBOL application.
- Worked in Data analytic project and handling customer repository system and Real-time application.
- Managed the Splunk environment, Including monitoring and alerting on system performance and availability.
- Developed custom Splunk dashboard, reports and alerts to meet the specific needs of each organization.
- Troubleshot issues with application logs within the infrastructure that may impact business operation and escalate issues to appropriate team when necessary.
- Monitored Splunk internal logs to identify and resolve exiting or potential issues.
- Work on App Dynamic tool for debugging application and microservice memory at instance level.
System Engineer
Tata Consultancy Services
Kolkata, India
02.2017 - 03.2022
- Worked in CITI BANK L1 support, Its Banking Project where we have to manage the front end applications of CITIBANK ONLINE NORTH AMERICA US REGION (CBOL) and mobile application (MBOL)
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Spearheaded compliance efforts and developed best practices to drive continual process improvements.
- Managed key information technology and compliance programs for proactive risk management.
- Resolve 50 users INCs per day.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Education
Bachelor of Science - Computer Engineering
Ranchi University
Jharkhand, India 04.2013 - 05.2016
Master of Science - Computer Engineering
Sastra University
Chennai, Tamil Nadu 04.2019 - 06.2022
Skills
Splunk monitoring
Data onboarding and migration
Pivotal Cloud monitoring
App Dynamic tool analyst
Tracking and documentation
Service now, Agile/Scrum
Technical Log L2 Analysis
Timeline
IT Analyst
Tata Consultancy Services
03.2022 - Current
Master of Science - Computer Engineering
Sastra University
04.2019 - 06.2022
System Engineer
Tata Consultancy Services
02.2017 - 03.2022
Bachelor of Science - Computer Engineering
Ranchi University
04.2013 - 05.2016