Anna Catalina Renteria
Retail Management
Tepic
Summary
Dynamic leader with expertise in team supervision and customer engagement, enhancing satisfaction rates at Stater Bros. Proven track record in performance management and strategic planning. Skilled in motivational leadership and retail management, driving efficiency and achieving targets. Adept in scheduling and sales reporting, contributing to seamless operations and improved productivity.
Overview
26
26
years of professional experience
Work History
Dept. Manager
Stater Bros
01.2008 - 08.2024
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Chiropractic Office Assistant
Weiland Chiropractic
01.2000 - 05.2005
- Assisted in staff training by sharing knowledge of office procedures, practice management software usage, and insurance claim processing with new hires.
- Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
- Supported chiropractic staff by managing inventory of medical supplies and ensuring timely re-ordering when needed.
- Contributed to a pleasant atmosphere within the chiropractic office by fostering an environment of teamwork, open communication, and mutual respect among staff members.
- Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation.
- Improved patient satisfaction by providing efficient scheduling and appointment coordination.
- Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
- Registered patients and completed associated paperwork for accurate records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Updated patient information and insurance details for accurate electronic medical records.
Appoiment Setter
Rose Hills Memorial Park
12.1998 - 12.1999
- Improved production efficiency by accurately setting appoinments.
Education
No Degree - Retail Management
San Bernardino Commuinty College
San Bernardino CA Skills
Team supervision
Customer service
Sales reporting
Performance management
Retail management
Motivational leadership
Customer engagement
Scheduling
Sales expertise
Verbal and written communication
Timeline
Dept. Manager
Stater Bros
01.2008 - 08.2024
Chiropractic Office Assistant
Weiland Chiropractic
01.2000 - 05.2005
Appoiment Setter
Rose Hills Memorial Park
12.1998 - 12.1999
No Degree - Retail Management
San Bernardino Commuinty College