Summary
Work History
Education
Skills
Timeline
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Anna Cristina Saenz

Customer Service And Sales Agent
Chihuahua

Summary

Dynamic customer service professional with a proven track record at Teleperformance, excelling in problem-solving and active listening. Recognized for enhancing customer satisfaction and loyalty through empathetic communication and effective follow-up. Skilled in managing high-stress situations while achieving top performance in sales and service metrics.

Work History

Customer Service Representative

One Star
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Sales Agent

Solvo Global
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Supported team members by sharing best practices for handling challenging customer situations effectively.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.

Customer Service Representative

Teleperformance
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Certificate of Technical Studies - Business Administration

Cetis 86
Chihuahua City, Chihuahua, Mexico
05.2001 -

High School Diploma -

Secundaria 3049
Chihuahua City, Chihuahua, Mexico
05.2001 -

Primatial Vicente Guerrero
Chihuahua City, Chihuahua, Mexico

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Stress tolerance

Follow-up skills

Call center experience

HIPAA compliance

Empathy and patience

Team collaboration

Microsoft Excel

Timeline

Certificate of Technical Studies - Business Administration

Cetis 86
05.2001 -

High School Diploma -

Secundaria 3049
05.2001 -

Customer Service Representative

One Star

Sales Agent

Solvo Global

Customer Service Representative

Teleperformance

Primatial Vicente Guerrero

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Anna Cristina SaenzCustomer Service And Sales Agent