Annely Ramos
El Paso, Texas,TX
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a high degree of accuracy. Detail-oriented team player with strong organizational skills.
Overview
5
5
years of professional experience
Work History
Payroll Timekeeper Coordinator
Deployed Services
07.2023 - Current
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
- Researched and resolved time discrepancies.
- Ensured compliance with labor laws and company policies by monitoring hours worked and flagging potential violations for resolution.
- Reduced payroll errors by meticulously reviewing timesheets and resolving discrepancies before final submission.
- Provided essential support during audits by maintaining thorough documentation of timekeeping procedures and records.
- Upheld the highest standards of confidentiality when handling sensitive employee information, earning a reputation for trustworthiness and professionalism.
- Optimized team efficiency by proactively identifying bottlenecks in the timekeeping process and implementing targeted improvements.
- Cultivated strong working relationships with department heads, enabling effective communication regarding scheduling needs and concerns.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Trained and mentored new personnel hired to fulfill role.
Human Resources Advisor
ADP
12.2021 - 05.2023
- Tracked employee vacation, sick and personal time.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Verified timekeeping records and handled any discrepancies with employees.
- Audited timesheets and payroll records for accuracy.
- Reviewed human resources paperwork for accuracy and completeness.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained confidentiality of employee records and payroll information.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Implemented onboarding and orientation programs for new employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Conducted performance reviews and provided feedback to managers.
- Structured compensation and benefits according to market conditions and budget demands.
- Administered employee benefits programs and assisted with open enrollment.
- Collected and analyzed information to monitor compliance outcomes and identify and address.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Bilingual Sales Representative
Spectrum
01.2021 - 07.2021
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
Branch Supervisor
First Convenience Bank
03.2019 - 01.2021
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Assigned job roles and oversaw performance.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
- Organized staff training sessions to enhance skills and maintain compliance with industry regulations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Motivated, trained and disciplined employees to meet performance.
- Conducted regular performance evaluations, identifying areas for growth and creating targeted action plans for improvement.
- Enhanced operational efficiency through regular review of workflows, making adjustments as needed based on performance metrics.
Education
Business Administration And Management
El Paso Community College
05.2025
Skills
- Employee Performance Management System
- Policy Interpretation
- Employment Data Tracking
- People Management
- Performance Review Management
- Employee Guidance
- Problem Resolution
- Data entry proficiency
- Time management expertise
- Employee Relations
- Team Collaboration
- Analyzing information
Languages
Spanish
Advanced (C1)
Timeline
Payroll Timekeeper Coordinator
Deployed Services
07.2023 - Current
Human Resources Advisor
ADP
12.2021 - 05.2023
Bilingual Sales Representative
Spectrum
01.2021 - 07.2021
Branch Supervisor
First Convenience Bank
03.2019 - 01.2021
Business Administration And Management
El Paso Community College
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