Annette Jeannette Lopez
Ellenwood, GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Personal Shopper
Walmart
07.2022 - 09.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Sales Associate
H&M
06.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Telephone Operator
Ttec
02.2021 - 06.2021
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Secretary
Multi-port Cargo Mexico
03.2019 - 01.2021
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Telemarketing Sales Representative
Randstad Mexico
05.2015 - 10.2015
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Cashier
Walmart
04.2014 - 12.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Applied Science - Digital Video Production
Community College of Philadelphia
Philadelphia, PA12.2014
Skills
- Performance Goals
- Portion Standards
- Safety Rules
- Information Management
- Client Needs Assessment
- Personal Shopping
- Information Updates
- Telephone Reception
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Personal Shopper
Walmart
07.2022 - 09.2022
Sales Associate
H&M
06.2021 - 10.2021
Telephone Operator
Ttec
02.2021 - 06.2021
Secretary
Multi-port Cargo Mexico
03.2019 - 01.2021
Telemarketing Sales Representative
Randstad Mexico
05.2015 - 10.2015
Cashier
Walmart
04.2014 - 12.2014
Associate of Applied Science - Digital Video Production
Community College of Philadelphia
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