Anthony Gomez
Brawley
Summary
Dynamic manager with a proven track record at Chemdry Natural Clean, excelling in customer service and team collaboration. Enhanced operational efficiency and boosted customer satisfaction through effective problem-solving and task delegation. Skilled in upselling and maintaining strong relationships, driving significant revenue growth while fostering a positive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Chemdry Natural Clean
Mexicali, Baja California, Mexico
04.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Improved marketing to attract new customers and promote business.
Sales Associate
Honda AutoNation
Chandler
07.2023 - 09.2023
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Setting 1-2 appointments per day.
- Sending 25 emails per day targeted to costumers with higher trade in value.
Sales Associate
Toyota Camelback
Phoenix
03.2023 - 07.2023
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending the right vehicle based on their needs.
- Collaborated with team members to achieve monthly sales targets.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Calling our customers with in the store data based to invite them for store promotions.
- Setting 1 appointment per day.
Uber Partner
Uber And Lyft
Phoenix
10.2021 - 03.2023
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained 5.0 stars positive reviews from passengers on the Uber and Lyft platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Built rapport with passengers through friendly conversation and attentive listening.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Total rides 4,088 on Uber
- Total rides 4,015 on Lyft
Sales Associate
7 For All Mankind
Scottsdale
02.2019 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Associate
Amazon
Phoinex
04.2018 - 04.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Operator
Pinal Energy LLC.
Maricopa
02.2018 - 04.2019
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Coordinated with supply chain partners to ensure timely delivery of raw materials, preventing production stoppages.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Manager
American Janitorial, LLC.
San Pablo, CA
06.2012 - 03.2016
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Accomplished multiple tasks within established timeframes.
Associate
InNout
Pinole,CA
04.2012 - 01.2013
- Ensured food quality and presentation met established standards by conducting regular checks during meal preparation.
- Improved customer satisfaction by providing friendly and efficient service in a fast-paced environment.
- Promoted a positive work environment among colleagues through effective communication skills.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
Berkeley High School
Berkeley04-2012
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Goal oriented
- Upselling
- Sales expertise
- Task delegation
- Sales techniques
Certification
- [Berkshire Sales Skills Bootcamp] Training - [15 weeks]
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Timeline
Manager
Chemdry Natural Clean
04.2024 - Current
Sales Associate
Honda AutoNation
07.2023 - 09.2023
Sales Associate
Toyota Camelback
03.2023 - 07.2023
Uber Partner
Uber And Lyft
10.2021 - 03.2023
Sales Associate
7 For All Mankind
02.2019 - 04.2021
Associate
Amazon
04.2018 - 04.2021
Operator
Pinal Energy LLC.
02.2018 - 04.2019
Manager
American Janitorial, LLC.
06.2012 - 03.2016
Associate
InNout
04.2012 - 01.2013
High School Diploma -
Berkeley High School