Antonio Angel Santos

Supported kitchen operations by preparing food, production preparation , maintaining inventory, and ensuring cleanliness.

Followed recipes accurately and adhered to food safety standards.

Assisted in planning and executing menus.

Contributed to an organized and efficient team environment.

Supported kitchen operations by preparing food, maintaining inventory, and ensuring cleanliness.

Followed recipes accurately and adhered to food safety standards.

Assisted in planning and executing menus and special events.

Contributed to an organized and efficient team environment.

Delivered exceptional customer service to ensure satisfaction and loyalty.

Assisted customers with product selection, billing, returns, and technical support.

Resolved customer complaints promptly and courteously.

Suggested improvements to enhance service processes and efficiency.

Reviewed and verified claim information for accuracy and policy compliance.

Explained coverage, benefits, and eligibility to customers.

Investigated claims, negotiated settlements, and determined payments.

Processed a high volume of claims while maintaining quality and accuracy.

Achieved a recovery rate of [Percentage]% of past-due accounts, exceeding the target of [Percentage]%.

Documented all customer interactions in the collection management system, ensuring accuracy and compliance with company policies.

Collaborated with other departments, such as customer service and billing, to resolve complex issues and improve customer satisfaction.

Identified and escalated problematic accounts to the management team for resolution.

Accounts receivable management, payment negotiation, dispute resolution, collection strategies, credit risk analysis.

Resolved issues related to password resets, ATM transactions, transfers, and payment discrepancies.

Guided customers through autopay setup and authorized payment processes, maintaining compliance with company and security policies.

Demonstrated strong communication and problem-solving skills to ensure a positive customer experience.

Maintained detailed records of customer interactions and provided follow-up to ensure satisfaction.