Antonio Maldonado Nuñez
Querétaro City, Querétaro,QUE
Summary
With a proven track record at ZF, I excel in team leadership and complex problem-solving, driving operational excellence and strategic IT migrations. My approach enhances system efficiency and team productivity, leveraging skills in troubleshooting and effective communication to achieve significant milestones and ensure seamless system integration and user satisfaction.
Overview
10
10
years of professional experience
Work History
Iterim Manager 2nd Level Support
ZF
Querétaro, MX
10.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
IT Team Ld/Supv-PrdctnSys(MES
ZF
Querétaro City, Querétaro, Mexico
04.2021 - 10.2023
- Led the successful migration of strategic systems for ZF, minimizing disruption to end-users while enhancing scalability.
- Reduced system downtime through proactive monitoring, identifying potential issues, and timely resolution of incidents.
- Consistently met project deadlines by utilizing resource allocation strategies that maximized team capacity without sacrificing quality or work-life balance.
- Streamlined internal communications with the integration of collaboration tools that improved overall team coordination and efficiency.
- Enhanced team productivity by implementing agile methodologies and streamlining project workflows.
- Developed IT strategies to align with business goals, ensuring optimal performance and growth opportunities.
- Implemented automation tools for improved efficiency in testing processes and reduced manual intervention.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep systems fully operational 24/7.
Sr IT Analyst
ZF
Querétaro City, Querétaro, Mexico
03.2015 - 04.2021
- Developed comprehensive documentation and provided training materials to support system adoption by staff members.
- Ensured seamless integration of new systems into existing infrastructure, minimizing disruptions for end users.
- Reduced downtime for critical systems through proactive maintenance and monitoring.
- Played a key role in disaster recovery planning efforts ensuring business continuity during unforeseen events.
- Enhanced system efficiency by streamlining IT processes and implementing automation tools.
- Increased user satisfaction by providing timely, effective technical support and training resources.
- Led efforts toward migrating legacy applications onto more modern platforms that resulted in improved functionality for endusers.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Education
Computer Systems Engineer - Computer Science
Instituto Tecnológico De Durango
Durango, Durango, MX12-2010
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Effective Communication
- Problem-Solving
- Lean Manufacturing
- Troubleshooting
Hobbies
- Reading
- Movies
- Board Games
- Video Games
- Camping & Nature
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Iterim Manager 2nd Level Support
ZF
10.2023 - Current
IT Team Ld/Supv-PrdctnSys(MES
ZF
04.2021 - 10.2023
Sr IT Analyst
ZF
03.2015 - 04.2021
Computer Systems Engineer - Computer Science
Instituto Tecnológico De Durango